The first time I came, I was able to find the department smoothly. "It saves me a lot of time by helping me arrange the sequence of the inspection process. During this period, the patients who came to Wenzhou People's Hospital for treatment have taken a lot of "unjust roads", which is a gratifying change, thanks to the digital wisdom empowerment of the hospital.
In October last year, the hospital launched an outpatient "digital escort", with prompts for the medical treatment process, AR navigation to find a consultation room, and reminders on the mobile phone for queuing to the number, and guidance for the whole process. In the three months since its launch, the number of visits has reached 11,481.
Before you come to the hospital, you can start seeing a doctor. In autumn and winter, there is a high incidence of colds, and Mr. Zhao accidentally fell for it. Yesterday, he used Alipay to search for "Wenzhou People's Hospital" and opened the "digital escort", and entered his symptoms in the intelligent guide: cough and headache. "Do you have a fever at the same time as you cough? The digital escort inquired further and finally recommended a respiratory medicine department for him. "You don't have to ask around which doctor is good at it, and you don't have to worry about getting the wrong number. Mr. Zhao said that this saved him a lot of worry.
In the outpatient hall of the Louqiao Campus of the Municipal People's Hospital, the logo of the digital escort can be seen everywhere. Ms. Chen, who came to the clinic because of a sprained foot, opened the "digital escort" with the mood of giving it a try after registering at the self-service machine. The page shows the location of the orthopedic clinic, click "Go here", the mobile phone screen becomes a real-life AR navigation, a cute panda waves to her, steps on the blue arrow on the ground, swaying forward in the screen, Ms. Chen follows the panda's pace and directly finds the orthopedic clinic. "Finding the clinic at the shortest distance is the service I need the most right now! Ms. Chen said.
In the blood collection hall, Ms. Zheng's mobile phone received a call reminder, and she immediately turned on the AR indoor navigation to accurately guide her to the ** consultation room. After Director Guo Min's meticulous consultation, Ms. Zheng successfully obtained the examination and prescription. At the same time, the check-up and medication pick-up icons on the "Digital Escort" app instantly light up. Ms. Zheng quickly completed the payment and easily made an appointment for a suitable examination time and follow-up check-up at the hospital. After that, she followed the navigation to the pharmacy and successfully picked up the prescription medication. "Follow the icon's prompts, no brains. Ms. Zheng praised that the digital escort not only shows detailed information such as the usage and dosage of the medicine, but also clicks on the follow-up appointment, "I can take the report to the doctor for follow-up after the examination, which is really convenient." ”
*Before the charging window, Mr. Sun took out his mobile phone and pasted the NFC icon, and the mobile phone immediately opened the medical insurance electronic voucher to settle the fee. In addition to the charging window, you can see such a blue NFC icon in the hospital's consultation room, triage desk and other places that need to use medical insurance electronic vouchers.
The relevant person in charge of the Information Department of the Municipal People's Hospital told reporters that in the next step, the hospital will launch more comprehensive services such as pre-hospital escort examination, full-process day surgery management and surgical virtual waiting hall, continuously optimize the medical service process, improve the patient's medical experience, and let the masses enjoy the high-quality development achievements of public hospitals.
Reporter's Notes. Small incisions make digital health services real and tangible.
Being able to "travel all the way" in the hospital with just a mobile phone sounds sci-fi, but it has become a reality. In the Municipal People's Hospital**, medical treatment, settlement, inspection and other medical treatment scenarios, you can see the figure of "digital escort".
It can be seen that the application of digital technology in smart medical services has brought about changes not only "fast", but also more important "accuracy", which aims at the seemingly trivial pain points of medical treatment such as cumbersome inquiries, complex processes, and payment troubles, and accurately solves the problems of the masses, so that both doctors and patients can save time and use it in consultation and consultation, and use it in the discussion of disease cases, which vividly demonstrates the effectiveness of digital means to continuously empower medical services, and greatly improves the people's sense of access to high-quality and efficient health services.