With its unique appeal, Douyin has become the first choice for everyone to entertain and learn. At the same time, many merchants have also quietly opened their own stores on Douyin, hoping to increase the sales of their stores with the help of Douyin's large traffic value. So, how can we make the Douyin store score reach an extremely high 4What about 95? What do we need to work on here?
How to improve the experience score of Doudian? Practical tips to improve your Shake Store experience score!
Raise the Douyin rating to 495What should I pay attention to?
1. Choose products with a vision.
Featured products are key to high ratings. When choosing goods, it is necessary to ensure that they have good quality, have a clear guarantee, their physical and description need to be consistent, and the product needs to have a high enough cost performance and a certain degree of popularity. Avoid over-advertising to prevent consumers from having their expectations unmet after receiving the goods, resulting in lower ratings.
2. The service attitude should be optimized.
Customer service represents the image of the company, and their service attitude and service quality directly affect the rating of consumers. Merchants need to maintain active communication with consumers, provide timely and effective pre-sales consultation, speed up the delivery process, tell consumers delivery information by providing logistics information, solve after-sales problems in a timely and reasonable manner, and avoid the occurrence of "no one cares about after-sales".
3. The speed of logistics needs to be improved.
Logistics experience is a key for merchants, if you give customers a good logistics experience can test the waters, I will improve the experience score. The introduction of electronic label can save merchants time in distribution and verification, and high-quality logistics companies can provide stable and efficient logistics services to ensure the rapid circulation of goods.
4. Operational capabilities should be optimized.
In addition to improving individual areas, optimizing the overall operation of the store can also improve the user's experience score. For example, optimize the operation process of the store to give customers a more convenient and efficient experience; We carry out regular activities to guide consumers to evaluate products using cost-effective product sales, etc.
If a Douyin merchant wants to improve their rating, they can try doing it as described above. In general, it is necessary to ensure product quality, provide high-quality services, master operational skills, and fast delivery, etc., which also need to be paid attention to, and fast delivery will bring a good experience.