Voluntary deposits, free withdrawals, interest-bearing deposits, and confidentiality for depositors are the principles that banks abide by, but now going to banks to handle deposit and withdrawal business has made many people feel disgusted and resistant.
Recently, a "".The man was asked what he was doing when he withdrew money from the bank? ”It continues to ferment on the Internet, causing continuous attention and heated discussions among the majority of netizens.
In recent years, in order to prevent illegal acts involving funds such as wire fraud, and maintain financial order and social stability, the relevant departments have issued a series of legal provisions to reasonably review the use of customer funds.
Although the bank has avoided many customers from being deceived by reviewing and questioning, because the bank's questions involve the privacy of many users, coupled with the overly tough attitude of some bank staff, this also makes many users disgusted when handling business.
On February 28, the Fujian man went to the bank counter to withdraw money, but he didn't expect that because of a sentence from the bank staff, the man was directly out of control and directly asked to cancel the bank card.
After waiting in line, the man finally called the number, and after the man handed the bank card to the counter staff, to his surprise, the counter staff said, ".What do you use this money for? ”
The man was very resistant to the questions asked by the bank staff, because everyone needs to go to the bank to withdraw money, otherwise no one will run to the bank for no reason and waste time. The man believed that the staff member's question had involved his personal privacy, so the man did not answer directly.
According to the relevant regulations, the bank has the right to examine and inquire about the use of the customer's funds, and if the man does not answer the specific purpose of withdrawing the money, the staff will not handle this business for him.
The man was very angry, thinking that he was not a child, and he had cognitive ability, what was the use of his money without, why did he have to tell you so clearly.
Therefore,The man canceled the withdrawal on the spot, and further demanded that he cancel the bank card, and asked that all the funds be transferred to his own accountSince it's so troublesome to withdraw money, then I can't always do it if I don't exist with you.
It can be seen from the ** picture that the man kept banging on the counter with his hand at that time, which shows how angry the man was at that time and was strongly dissatisfied with the service of the bank staff.
Seeing that the man was emotionally unstable, the bank staff began to try to explain to the man and try to calm the man's anger, but the man would not listen to anything and had made up his mind to cancel the bank card.
At this time, the staff said something that shocked the man even more, and the staff said: ".You also need a good reason to cancel your card."
The man felt that the bank's service attitude was too blunt, not to mention the purpose of withdrawing money, and even canceling the card had to require sufficient reasons, which was obviously making things difficult for himself everywhere.
So, the man said in a rage: ".I don't care about your bank anymore, please write me off immediately and return all my funds, that's what I want! ”
The man believed that his right to privacy and the right to use his property had been violated, so he made such a move, but on the other hand, the bank staff did not do anything wrong, and she also inquired about the use of his funds in accordance with the relevant regulations, but the man was impulsive and said angry words, which led to the whole incident.
The counter staff is also for the good of the customer, so the inquiry is also out of responsibility for the customer, which is a kind reminder, it may just be the tone of the voice that makes people feel very uncomfortable, in one sentence: "This is all for your good"!
In response to the incident, the relevant person in charge of the bank said that it had launched an investigation into the matter and promised to strengthen staff training to avoid the recurrence of similar incidents.
They also emphasized that the purpose of the teller asking for the purpose of withdrawing money is to better serve customers and safeguard the common interests of the bank and customers, and never to infringe on customer privacy.
Regarding this matter, netizens also expressed their opinions and experiences.
Some netizens said that my father was sick and hospitalized, I went to the bank to withdraw money, the bank staff asked me why I withdrew money, I said that the old man in the family was sick and needed to pay, he said to show me the medical records, I was angry and took it all, and I never went to the bank again.
Some netizens said that when I went to the bank to apply for a card, I felt like a reviewer, and asked me what I was for, what was my life, and how much money I opened a month, which was really speechless.
Some netizens said that the tone of the general bank staff is very tough, which makes people uncomfortable to listen to, and if the tone can be better, the average person will not be angry.
Some netizens said, I never believe that the counter staff can stop wire fraud by asking the purpose, and there are too many reasons to say when withdrawing money, how do you know if it's true or false?
Some netizens said that the bank can't ask this because it involves personal privacy, but it can be reminded kindly.
Some netizens said that this is not a problem of the bank, it should be asked by the anti-fraud regulations, so can't you just say the purpose?
Some netizens said that now that the bank has regulations, you must ask first, this is people's obligation, and there is really no need to be so tired.
The views and opinions of netizens are not consistent, and some netizens think that the bank is doing the right thing, which belongs to the bank staff to act in accordance with the rules and regulations, and the purpose is also for the safety of everyone's funds; Some netizens also supported the man's approach, believing that the bank's behavior has violated the customer's right to privacy and the right to use property.
It can be seen from this incident that although we all know that the bank is implementing relevant regulations to ensure financial security and personal property safety, such questions are a bit formal, and at the same time, they also bring unnecessary trouble and disgust to customers. Therefore, we call on banks to review and adjust the relevant regulations to ensure that the rights and interests of depositors are fully protected.
When you go to the bank to withdraw money and are asked about the purpose of the funds, it is a kind reminder, and it is understandable to ask in the spirit of being responsible for the customer's funds, but it is indeed a bit excessive to say that there is a sufficient reason to cancel the bank card.
As a service organization, in order to better serve customers, banks should pay attention to the needs and feelings of customers, and provide a more humane, convenient and efficient service experience, so as to truly win the trust and support of customers.
Everybody for this matter,Is it to support the bank's practice, or to support the man's behavior?Welcome to leave a message to discuss.