A man in Henan spent the full amount of 128,000 yuan to pick up a car, but it was taken away by the 4S store after only ten days, because the salesperson did not give the money to the 4S store. So how did the 4S store deal with this matter? What are the responsibilities of the salesperson? The author will give you a detailed explanation below.
Description. Recently, a Mr. Fu from Puyang, Henan Province asked Xiaoli for help from the reporter and said that a new car he bought in full had been driving for more than ten days, nearly 400 kilometers, but it was taken away by the store. Now it's a car with no money.
Mr. Fu revealed that a salesman received him at that time, and Mr. Fu bought a car in full under the recommendation of sales, and paid 10,000 yuan to the finance first, and the sales told Mr. Fu that the remaining 118,000 yuan would be transferred directly to him, and he would handle the follow-up related matters.
After that, Mr. Fu transferred the money to the salesman and drove away. But a few days later, the salesman asked Mr. Fu to drive the car over, and said that there were still procedures that had not been completed, and Mr. Fu needed to drive to handle it. Then Mr. Fu drove over and completed the relevant procedures smoothly, and a few days later, the salesman asked Mr. Fu to go again. On February 5th, the salesman found various reasons not to let Mr. Fu drive the car away, and kept saying that the procedures were not complete.
Later, Mr. Fu found the leader of the store, and the leader said that the sales did not hand over the money to the company, so the car could not be driven away. After Mr. Fu's description, the reporter who Xiaoli helped accompanied Mr. Fu to the store and found the relevant person in charge of the store and the sales consultant, who hoped to understand the reason through the sales consultant. Why did you pay the full amount and drive away after driving for more than ten days?
In this regard, the person in charge of the store said that the customer only paid a deposit of 10,000 yuan at that time, and the rest was handed over to the sales staff. However, the company has relevant regulations, in order to ensure the safety of your funds, it is best not to hand over the money to the salesperson. Moreover, at that time, the car was secretly driven away by the salesman, and the company did not receive the full payment for him to pick up the car. He said that he would let the customer go through the legal process, and he also hoped that the salesperson would come forward and explain the reason for the matter.
But the sales consultant has been silent, and finally the public security department intervened in the matter, and the relevant personnel of the Commerce Bureau also said that the public security department needed to identify this matter, and the public security department said that the sales staff needed three days to get the money to pay Mr. Fu to the store, and the store returned the car to Mr. Fu.
But things often don't go as smoothly as imagined, and at the end of the three days, the salesperson didn't raise the money, he said that his loan didn't come down, and the money was indeed misappropriated by himself. The behavior of the sales staff has been suspected of embezzlement, and they must bear legal responsibility.
In the end, after negotiation between various departments, the 4S store also agreed to hand over the car to Mr. Fu, and Mr. Fu successfully took away his car. This is really a twist and turn, but regarding the mistakes of the salesperson, the store said that it will take the legal route to let the salesperson bear the loss, and at the same time let him bear the corresponding legal responsibility.
Write at the end. This incident reminds all consumers that when buying any item, they must follow the formal procedures and never transfer the money to a certain employee alone to avoid unnecessary losses.
Finally, I would like to thank Xiaoli for her help and the joint efforts of various departments to safeguard the legitimate rights and interests of consumers and keep consumers from suffering losses.
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