Recently, on a high-speed train from Xiamen to Shanghai, a group of young passengers played a fun game under the leadership of the crew - part of the dining car carriage of this high-speed rail train was transformed into a "walking baby cabin", which was both humanized and warm-hearted, and attracted praise from everyone. (Xinhua News Agency's official Weibo on January 31).
Earlier, a talk show actor complained that because he sat next to a more lively and active child, his high-speed rail ride experience was like "sitting in a rocking chair at the door of a supermarket", and "sat for more than five hours in one breath" ......Although it is ridiculous, it is quite resonant - I believe that many people have the fear of being "dominated" by bear children on the high-speed rail, which makes people "stay away".
Passers-by have scruples, but how can parents not know? In reality, except for a very small number of parents who "put on a bad baby", in fact, most parents are quite mindful of being treated as "bear children" parents. However, it is not easy for the "divine beast" to sit obediently in the seat. Especially for young children, who are still in the exploratory period, most of them have difficulty concentrating for a long time, and it is difficult for them to control their emotions. For this reason, many parents can only take their babies to the aisle where the carriage is connected to "discharge". But the aisle is not only full of people, but also rickety, and there are certain safety risks when used as a "walking baby". Besides, when the "divine beast" is tired of playing, it is still possible to make noise in the aisle. In the end, it may still be bitter for the children, tired for the parents, and annoyed for everyone.
Having said so much, it is not difficult to understand why the high-speed rail "walking baby cabin" is so sought after - it not only allows the "beasts" to have a place to play with peace of mind, but also gives parents who take the baby out to "take a hand", and can also improve the riding experience of other passengers.
In recent years, there has been a lot of heated discussion on the Internet about whether there should be a fixed children's car. One of the core points of contention is the issue of resource allocation, especially in the special period of the Spring Festival, the "one-size-fits-all" allocation of a part of the carriage resources for children's carriages will inevitably make people feel discriminated and a waste of passenger transport resources. This time, the high-speed rail "walking baby cabin" gave another solution to the problem - not hard division, but temporary transformation and clever use of the existing space (dining car carriage). Local railway departments can learn from each other and provide corresponding services based on their own conditions.
In the final analysis, the so-called humanized service is to look at the problem and solve the needs from the perspective of the other party. As commented by netizens, it is precisely because the staff used a warm and operable way to respond to the demands of "large and small passengers".
In fact, not only the railway, but also among the many "ways home", you might as well have more such empathy, and within the scope of your ability, more refined services, so that the homecoming travelers have surprises and more warmth. (Guangzhou** Chen Wenjie) [Editor: Li Runze].