Sanxiang *** new Hunan client full ** reporter Hu Rui.
I paid the heating bill, but the heating in my house stopped. On January 30, Mr. Zhou, the owner of Fujingyuan Community, Tianxin District, Changsha City, reflected that their community signed a 20-year heating contract with Hunan Red Oak Indoor Climate Technology Co., Ltd., which is 54 square meters, but now Red Oak unilaterally proposes to raise it to 1116 yuan square meter. Due to the lack of negotiations, on January 29, Red Oak stopped the district heating.
[Complaints].
I paid the heating bill, but the heating at home stopped
The heating was stopped yesterday, and now the house can only be heated by an electric stove. On the 2nd floor of Building B4 of Fujingyuan Community, the owner, Mr. Zhou, said angrily that his family had paid the winter heating bill in advance as usual, but the supply was stopped. In order to confirm what he said, Mr. Zhou deliberately turned on the ** air conditioner at home, and then pointed to the heating outlet, "You see that there is no heating at all." ”
Subsequently, Mr. Zhou produced a receipt showing that he paid 3,941 yuan for the air-conditioning operation service fee in May 2023.
According to reports, the Fujingyuan community was handed over in 2007, and the house was originally designed to be the first air-conditioning mode, so the owners did not reserve the location of the air conditioner outside the house. "Someone once installed an ordinary electric air conditioner at home, but the line was overloaded and caused a trip. Ms. Zhang, the owner, told reporters, "The main reason for the suspension of supply this time is that the price increase proposed by Red Oak is too large, and many owners cannot accept it." ”
The previous air conditioner operating service fee was $5 per month4 yuan square meters, discount down to only 52 yuan square meter, now to rise to 1116 yuan square meter. Ms. Zhang said that as for the reason for the price increase, it is mainly due to the gas ** from 3275 yuan cubic meters rose to 4375 yuan cubic meters, "but the gas price increase is only 33."6%, but they have increased by more than 100%, which is a bit outrageous. ”
As for why the increase is so high, Red Oak's reply is: it also counts factors such as personnel costs and equipment depreciation costs. Ms. Zhang said, "Many owners disagree with this statement. ”
[Investigation].
Owner: The increase is too big Supplier: Serious loss
The reporter learned from the investigation that Red Oak Company began to take over the cooling and heating services of Fujingyuan Community in March 2018, and invested in the transformation of the community's first-class computer room equipment and public pipe network system.
Red Oak took over and signed a 20-year service contract. Although there is a clause in the contract that 'the price increase of natural gas is linked to the unit price of charging', it cannot rise so outrageously. The owners said that for the price increase and supply suspension turmoil, the community business committee and Red Oak Company have also communicated many times.
The community business committee said that as early as October 2023, Red Oak issued a "work contact letter on the corresponding price adjustment of the winter air conditioning service fee of the Fujingyuan community due to the gas linkage price adjustment". The letter said that the cooling and heating business of the Fujingyuan community operated by Red Oak Company was losing money every year, plus the gas ** by 3275 yuan square meter raised to 4375 yuan square meters, which makes the loss more serious and unable to maintain operation.
At that time, the letter also gave three plans for continued cooperation: reducing the winter ** time, from 24 hours to 18 hours; The price has increased to 864 yuan square meters; In winter, Red Oak bears the energy costs within the amount of the heating service charge collected, and the excess energy costs are shared by all owners.
We mainly disagree with the magnitude of the price increase, which rises to 864 yuan square meter we are barely acceptable, but then I don't know why it has risen to 1116 yuan square meter. Therefore, the two sides have not reached an agreement for a long time. The owner, Zhang Nunu, said that on January 29, Red Oak stopped heating the community on the grounds that the gas bill had run out.
Subsequently, the reporter called the relevant person in charge of Red Oak Company many times to understand the situation, but ** either refused or was not connected.
[Progress].
The dispute was put aside first, and the owner paid for the restoration of heating
On January 29, in response to the heating problem of Fujingyuan Community, the streets, communities and relevant competent departments of the community convened a coordination meeting with representatives of Red Oak Company, the property committee and the owners.
Ms. Zhong, a member of the community business committee, said that after negotiation, "the contract dispute and the first dispute were temporarily shelved, and the Red Oak Company advanced funds to purchase gas, and the heating was restored at 10 a.m. on January 31." On the 30th, the Owners Committee announced that from the time of the announcement, they would pay the gas fee to Red Oak Company again in advance according to the house type standard. ”
During the implementation of the temporary heating plan, Red Oak Company continued to communicate with the property committee and the owner to negotiate the ** air conditioning price adjustment, and after reaching a benchmark acceptable to all parties, the air conditioning usage fee will be calculated according to the new ** reached. Ms. Zhong said.
Red Oak also promised that all the above-mentioned fees paid by the owners would be used to pay gas bills, and the community business committee and the supervisory committee would supervise their use. However, they demanded that the owners pay the funds by 12 p.m. on February 2. "If the owner's payment does not reach 70% of the original number of households using ** air conditioning, the heating will be stopped on February 3, and the above funds will be returned to the owners who pay the fee. ”