A contract, also known as a contract or agreement, is an agreement between natural persons, legal persons or other organizations that are equal subjects to establish, modify, or terminate civil rights and obligations.
Therefore, when signing the contract, very cautious, so as not to have any traps in it, to cause losses to themselves, today Meng Meng customer service outsourcing company Xiaomeng wants to take you to understand the precautions for signing a ** customer service outsourcing contract, I hope to help you avoid risks.
Precautions for signing a **customer service outsourcing contract:
1. Subject qualifications, check whether the contractor has the qualifications and ability to perform the contract before signing the contract.
2. Service content, indicating the scope of outsourcing services, minimum service standards, and assessment standards.
3. Exclusivity, indicating whether the employer or service provider is allowed to cooperate with a third party.
4. Responsibility, clearly stipulate the responsibility for damage caused to a third party.
5. Deposit or deposit: Although there is a difference between one word, there is still a big difference. The deposit is refundable, and the deposit is non-refundable in certain ways. Generally, regular customer service companies choose the deposit as a guarantee before the cooperation between the two parties. Most service providers use the service first payment method. So the deposit is very important for the service provider. As long as there is no breach of contract, the deposit will be refunded at the end of the cooperation, which you can rest assured to pay.
6. Establish a clear service agreement: Before signing an outsourcing service agreement, the e-commerce platform should establish a clear service agreement with the service provider, clarifying key matters such as service content, confidentiality clauses, and liability for breach of contract.
7. The agreement must clearly indicate what the other party should do if it does not reach the minimum expected value promised at the beginning; The signing part of the agreement should not be sloppy, which is a favorable guarantee for you.
8. Liability for breach of contract: This aspect is something that all signatories do not want to see, which hurts money and feelings. However, this is an important part of the contract, and if one party breaches the contract or terminates the contract without authorization, it is necessary to compensate the other party for certain liquidated damages and liabilities. Generally speaking, as long as the contract is terminated normally, the terminating party may make a written explanation of the unilateral termination one month in advance.
9. Service cost: The cost is the most concerned about everyone, so we must be careful in this area. Generally, we look at it comprehensively from the charging method, charging mode, settlement cycle, and overtime expenses. The most important thing is the settlement cycle, Party B needs to see the cycle clearly, in order to ensure the settlement within the cycle time, if it cannot be guaranteed, must communicate with the service provider before signing the contract.
10. Confidentiality issues: Some stores need confidential cooperation with service providers for their products or production, and in this regard, the store can propose to modify the contract in time before signing the contract. Or sign a separate non-disclosure contract.
Regarding the precautions for signing a ** customer service outsourcing contract, Xiaomeng of Mengmeng customer service outsourcing company will introduce it to you here, and finally remind you that although customer service outsourcing is just needed, you still need to be cautious when choosing a partner.