According to the latest data disclosed by "Cheqq.com", a total of 14,053 valid complaints from car owners were accepted in January 2024, creating a record for the same period in history, down 54%, year-on-year **856%。Judging from the list, compared with the past, the main brand complained about is still Toyota, but other brands have also been added, including Changan, Geely, BAIC, Chery, and Haval.
Judging from the top ten list of complaints, Toyota is the brand with the most models on the list of complaints, including FAW Toyota GAC Toyota, a total of 5 models have been complained by a large number of owners, of which Corolla, Leiling, Fenglanda, and Corolla Ruifang have been complained about The engine has exhaust failure and high fuel consumption, mainly concentrated in the 2023 model, due to the blockage of the particle trap, resulting in weak acceleration, increased fuel consumption, and frustration in shifting.
Particulate traps first appeared in diesel vehicles to capture harmful particulate emissions in the exhaust of the car and burn them out during operation. According to the China VIB emission standard, gasoline vehicles should not emit more than 500 milligrams of carbon monoxide, 35 milligrams of non-methane hydrocarbons, 35 milligrams of nitrogen oxides, and 3 milligrams of PM fine particulate matter per kilometer. Therefore, in order to meet the requirements, some car companies have installed particle traps on the engine, which is lower than upgrading the engine technology, but the cost needs to be borne by consumers.
This complaint has been a long time, but because FAW Toyota and GAC Toyota have not yet responded to the problem of particle trap blockage, related complaints are still increasing, prompting Toyota-related models to dominate the list of complaints for a long time. As for the R**4 Rongfang, which is the first to complain, the main complaint is that the body is rusty, mainly concentrated in the 2019-2022 model, and the number of complaints is not small, indicating that it is not an isolated case, but FAW Toyota has not responded for the time being.
Changan Automobile's model in the top 10 is the Auchan X7 Plus, and the main complaint is the system upgrade problem and the failure of the audio and video system. Some car owners complained that Auchan X7 PLUS car machine has not been upgraded for a full year and a half, and the mobile phone screen projection function only supports Huawei Hicar and the delay is serious, and the app store only provides baby buses**. Among all Changan models, only the X7 PLUS is in such a state, and all Auchan brand passenger cars offer OTA upgrades, but the X7 PLUS does not. Isn't that a difference?
The number of complaints about the Geely Galaxy L7 has surged, with only 8 cases in December 2023 and as high as 116 cases in January, with the main complaints about ** changes and inaccurate range. It is understood that the Geely Galaxy L7 will be launched in May 2023, with a price range of 1387-17.370,000 yuan, equipped with 1The plug-in hybrid system consisting of a 5T engine + 3-speed DHT gearbox has a comprehensive range of 1,370km under CLTC conditions, and competitors are targeting models such as BYD Song Plus DM-i. In order to improve the competitiveness of the product and welcome the arrival of the New Year, Geely Automobile has launched a preferential car purchase policy for the Galaxy L7, but this move is not friendly to users who have just picked up the car, and it is considered unfair to customers.
Overall, there is nothing new in January compared to the previous months on the list of models and brands, especially the Toyota brand, which means that the car companies are inefficient in handling consumer complaints, and the pain points are not solved enough. In terms of other brands, it is mainly focused on the first change and the update of the car machine. With the intensification of competitive pressure in the auto market, more and more brands have launched new preferential car purchase policies, which can easily generate bad feelings for users who have just bought a car, thus causing complaints; The OTA of the vehicle machine system is not updated in time, which affects the daily experience of users and is also the hardest hit area of user complaints.