February** Dynamic Incentive Program
What to do if your courier is lost at Cainiao StationIf your courier is lost at Cainiao Station, you can take the following measures:
First, stay calm and check the information. Make sure your package is indeed lost at CainiaoInn, and not sent somewhere else or there is any other misunderstanding. You can contact the courier company and Cainiao Post to ask for specific information about the package.
Once you have confirmed that the package is indeed lost, you can take the following steps:
1.Contact the courier: Tell them that your package is missing and ask them for a solution. The courier company may provide you with details about compensation or reshipment. Be sure to keep a record of all correspondence with the courier company in case you need it in the future.
2.Contact Cainiao: Describe your missing package to them and ask them if they have any surveillance footage or information that can help you locate the lost package. If CainiaoInns is liable, they may be able to provide compensation or help you resolve the issue.
3.Call the police: If your package is of high value or you think it's a theft, you can report it to your local**. They may investigate and take appropriate action.
4.Seek legal assistance: If you believe that both the courier company and Cainiao Post have not fulfilled their responsibilities, you may consider seeking legal assistance. Consult with an attorney about your rights and possible avenues of claim in this situation.
Most importantly, make sure you act in a timely manner and remain calm and sane throughout the process. Gather all relevant evidence as much as possible, such as correspondence records, surveillance footage, etc., so that you can provide support when resolving issues or seeking compensation.