"@居民助理 Is the Shenqiu Expressway unsealed today? ”
Resident Assistant: Can Yicheng set off fireworks this year? ”
Resident Assistant What are the activities of Fengdu during the Spring Festival? ”
At the beginning of the new year, in Shenqiu County, Zhoukou City, Henan Province, Yicheng District, Zhumadian City, and Fengdu County, Chongqing City, there is a resident assistant (assistant) who knows everything and is on call. This intimate little assistant is an intelligent assistant developed based on the intelligent cloud Qianfan appbuilder and the ability of the Wenxin large model.
What is the matter with the AI model entering the "village"?
AI large model into the "village".
Residents have 24/7 assistants.
Shenqiu County, under the jurisdiction of Zhoukou City, Henan Province, is the largest labor export county in Zhoukou - with a registered population of 1.39 million, and 800,000 people who go out to work all year round. Every Spring Festival, through the "Shen Zhengwei" platform of the Shenqiu County Safety Construction Promotion Center, it has become an important task for grassroots staff to respond to various problems of returning residents in an efficient and high-quality manner.
This year, Shenqiu County piloted the use of large-scale model technology to place "resident assistants" into the resident groupEffectively solve the work problems that manual processing methods in grassroots services are difficult to meet the service standards of high efficiency and high quality, and the response pressure of a large base is high.
Based on the intelligent cloud Qianfan AppBuilder knowledge question and answer application (RAG framework) and Wenxin large model capabilities, a local government knowledge base is built, as long as residents call the "resident assistant" through voice or text in the group and ask relevant questionsFor example, medical insurance payment, marriage registration, household registration, etc., you can immediately get detailed and accurate explanations, and questions that cannot be answered by the local government affairs knowledge base will be answered within the set framework through large model capabilities and combined with searching for network-wide information. There is no need for any app for residents, and the resident assistant automatically replies to the questioner @ the appeal, truly realizing the 7x24-hour convenient service in the resident group.
Resident Assistant: The walls of my house are cracked."
Ping An Health The emergency problem has been recorded, and the grid staff will be contacted directly to deal with it, please wait. ”
In addition to replying to residents' questions, the "resident assistant" can also convert residents' text and voice intelligent demands into work orders through large model capabilities, and automatically fill in the government affairs platform with information, quickly generate incident disposal work orders and enter the background circulation, and respond to residents' demands in a timely manner.
Relying on Shen Zhengwei + AI services, it truly realizes one screen control, one network unified management, and one-click handling, so that more data can run away and the people can run less, and better provide services to the masses, and digital government affairs will bring convenience to the masses and improve the satisfaction of the masses", said Zhang Rui, deputy secretary of the Shenqiu County Party Committee and secretary of the Political and Legal Committee.
At present, Shen Zhengwei's "resident assistant" has reached 1,641 residents in Shenqiu County, and has responded to residents' consultation questions since it was launched on January 1540,000 times (to be updated) In the recent service satisfaction survey, 70% of residents recognized and praised.
Yicheng District, Zhumadian City, Henan Province, has jurisdiction over 12 streets, 5 towns and 3 townships, divided into 179 secondary grids, 1005 first-class grids, and 2379 fourth-level grids. More than 200,000 households in the district are also quietly feeling the convenience and benefits brought by the large model.
Wang Hongge, deputy secretary of the Political and Legal Committee of Yicheng District, said, "Yige'an will carry out modular construction according to the problems of concern of the masses and the overall service, and provide residents with a government knowledge base that conforms to the characteristics of Yicheng government affairs and humanistic characteristics; At the same time, the questions of the masses and the services they hope to obtain are matched with the government knowledge base, the best answers are selected, the masses are answered 24 hours a day, and the problem of manpower on duty 24 hours a day is solved on the communication platform. The resident assistant has realized that the people have a call, I have a response, serve the residents heart-to-heart, zero distance, solve problems in social governance, and improve quality and efficiency. ”
"Resident assistant" can not only be placed in the resident groups of the grid service platform in various places, but also can be deployed in the government affairs applet. Chongqing Fengdu County's "Harvest Number" applet added the "Government Assistant" intelligent customer service windowBased on the intelligent cloud Qianfan AppBuilder knowledge question and answer application (RAG framework) and Wenxin large model capabilities, combined with the Fengdu County government service work list, the "Q&A knowledge base" is built to provide convenient consulting services for residents.
Large-scale model inclusiveness
Make the complex world simpler.
It is our mission to use technology to make the complex world simpler. Since 2019, we have been deeply engaged in the research and development of pre-trained models and released themWenxin model 10。After nearly four years of accumulation, in March 2023, it took the lead in releasing a knowledge-enhanced large language model among major global technology companiesWen Xin said。In the same month, Intelligent Cloud launched the world's first one-stop enterprise-level large-scale model production platformIntelligent cloud Qianfan large model platform。In December 2023, Intelligent Cloud will fully open Qianfan AppBuilder, providing zero-mode creation or state-of-the-art development capabilities of multiple preset application frameworks, lowering the threshold for AI native application development. Among them, the intelligent Qianfan AppBuilder knowledge question and answer application (RAG framework) uses the knowledge point mining technology based on large models to produce and refine the knowledge base documents uploaded by users, form knowledge points that can be semantically retrieved, and create a high-accuracy intelligent knowledge question and answer application in specific fields.
In the past, in rural areas, the digital divide became a prominent problem due to infrastructure and technical constraints. The intelligent cloud Qianfan large model platform allows rural grassroots organizations to access and apply large model technology through simple and easy-to-use tools and platforms without having a deep technical background or a large amount of capital investment. It has brought new opportunities for the development of rural areas and improved the quality of life and convenience of local residents.
Taking the resident assistants of Shenqiu County, Yicheng District and Fengdu County as examples, the local government affairs knowledge base is built through the intelligent Qianfan AppBuilder knowledge question and answer application (RAG framework), and the resident assistants can efficiently and accurately answer questions with regional characteristics. At the same time, the large model eliminates the gap between spoken expression and government terminology, and provides residents with a service of "what you ask is what you get, and Q&A is a service". Support residents to use voice (Mandarin and local dialects) or text input, greatly reduce the threshold for residents, close to the people's livelihood habits, improve residents' perception, so that each resident has an exclusive government service assistant, and truly enjoy timely, efficient, and "soulful" and "personal" government affairs convenience services. At the same time, it frees grassroots personnel from tedious work, improves work efficiency, improves service response speed, and increases the trust of residents.
During the Spring Festival, the "resident assistant" incarnates the residents' personal housekeepers, and the 24-hour warm service does not close. It can not only remind people who go out to return to their hometowns to pay attention to weather changes, Spring Festival travel information and traffic conditions; It is also responsible for guarding residents' money bags, reminding potential safety hazards for self-inspection, and promoting gas safety in winter; At the same time, according to the convenience services that residents are concerned about, such as medical insurance payment, remote referral, marriage registration, disabled persons**, driver's license processing, household registration processing, etc., we will continue to train the knowledge base ability, so as to ensure that residents can respond in a timely and accurate manner when they raise questions, and truly realize 7x24 hours of convenient services within the resident group.
Large-scale models empowering the countryside are no longer a slogan or an idea, and technology is making the complex world simpler.