Recently, some Guangdong netizens reported that they bought a train ticket from Zhongshan to Guangzhou on the 12306 official website, but found on the train that an uncle bought a ticket with her for the same train number and seat number on the same day, but the other party bought it through third-party software. On February 2, the reporter inquired about the 12306 platform and the third-party ticketing platform on this matter, and confirmed that a similar situation is indeed possible. After passengers find out, they need to communicate with the railway department and the third-party platform in a timely manner.
Netizen Xiao Zhang posted that on January 31, she bought a C7616 intercity high-speed rail train ticket from Zhongshan North Station in Guangdong Province to Guangzhou South Railway Station on the official website of 12306 that night. After she got on the bus, she found that an uncle had bought a high-speed rail ticket that was exactly the same as herself, "The departure station and the terminal station of the shift time, except for the name of the passenger, everything else is the same." How so? The reporter noticed that in the comments on Xiao Zhang's post, some netizens shared similar situations, but most of them were misremembering the date or sitting on the station. However, similar situations of "seat collision" have occurred before, and in the end they are all handled by the conductor. On the 2nd, Chongqing 12306 staff told reporters that they have not encountered a similar situation at present, and generally speaking, the third-party platform is also officially issuing tickets, and there should be no "heavy ticket" problem.
The staff of Guangzhou 12306 said that there is no problem of "heavy tickets" for the official direct ticketing, "but it is possible that a third party has changed the information and sent it to the passenger and made (the order) for you, and then it cannot be changed, and this situation may occur." In the end, it is up to the railway department to solve the problem. But officially, a ticket will not be sold twice. ”
The reporter noticed that the passengers who "re-ticketed" with Xiao Zhang purchased tickets through a travel applet on WeChat. After the contact failed, the reporter asked another third-party train ticket seller, Zhixing. The customer service staff said that it is possible to "double ticket", "I have encountered several cases that are also like this, but it rarely happens, and there are some errors in the system." If you encounter this situation, you will generally contact Chi Heng and we will deal with it. Chongqing 12306 also reminds that if there is a problem with the purchase of train tickets through unofficial other** or clients, please call the customer service of the selected ticket purchase**.
Two passengers get the same high-speed rail seat ticket.
On May 2, 2023, a woman complained on social platforms that she had bought a high-speed rail ticket and found that she and another person had bought the same seat, so they asked the attendant, and the attendant soon found out that one of them bought the ticket on a third-party software, not on the official website of the railway. Eventually, the other party was placed in another carriage and seated.
Buy the same high-speed rail ticket.
12306: May be a machine failure On June 8, 2021, at Beijing South Railway Station, Ms. Pang and her husband took the G497 train, and after getting on the train, they found that the seat on the ticket was occupied. After negotiating with the passengers in the seats, Ms. Pang found that their tickets were exactly the same as the tickets in her hands, except for the difference in ID cards and names. 12306 responded that it could be caused by a malfunction. In the end, Ms. Pang was placed in another carriage.
The two online platforms grabbed the same ticket.
On January 11, 2020, Ms. Liu grabbed the same train ticket on two online platforms, causing her to pay double the price for one ticket. After comparison, the tickets grabbed by the two platforms are the same time, the same train, the same seat, and the ticket number is exactly the same. Subsequently, Ms. Liu called customer service ** for consultation, and the reply was that Ms. Liu was asked to go to the bus normally and wait for the refund of one of the orders.
According to the ticket order information provided by Ms. Liu, the reporter consulted the official customer service of 12306 and asked about the reasons for this situation and how to deal with it. After inquiry, the other party said that the two train ticket orders were successfully paid by the two platforms at the same second at 8:01 pm on January 11, and it was determined that the two tickets were paid. But she reminded passengers not to panic when they encounter this situation, because only one real-name ticket can be purchased for the same date and train on the same ID card, so the two platforms actually buy one ticket. If the passenger still needs the ticket, please do not apply for a refund on any platform, otherwise, the ticket will be gone, just follow the normal process to take the bus, and the overpaid ticket will be refunded within 15 working days.
How to secure your ticket.
Is it purchased from a regular channel?
*: Upstream News, Jiangnan Evening News, Star**, Guangzhou Railway***