Spring Job Search Guide The New Year is coming soon, and many people's hearts are scattered.
Although there is a holiday after work on Chinese New Year's Eve, although people are there, their hearts have run early. Obviously, I can feel that many people have become less efficient and have a higher error rate recently. What can be done to change this?
After thinking about it for a while, many contracts at the end of the year themselves will be delayed until the end of the year, so it is better to take advantage of this time to visit the customer, in addition to enhancing the relationship, but also through the customer's perspective to see what needs to be improved in the work. Sure enough, a lot of problems were found.
At the beginning of last year, the company's HR gave everyone a management training course, and summarized the so-called "three-character truth", listening, adjusting and systematizing. What does that mean? Understand the needs of customers or employees first, then find out the differences of each person, and then break them down one by one.
In short, replace the disobedient with the obedient. After the training, the effect was remarkable, and many problems were gone. But now it's only now that the percentage of old customers who no longer work with them is also rising as employees turn over.
Many companies have such employees, who are serious and responsible, but they are too serious and always let the leaders not come to the stage. Someone summed up two countermeasures, one is, drying, no matter how powerful you are and don't let you do it, you will have nowhere to go; The second is to transfer, most of the thorn employees are old employees, with familiar customer resources, and they are transferred to distant and unfamiliar business circles. For example, if you live in Longgang Central City and transfer you to Bao'an business district, a commute distance of 60 kilometers a day can wear out your energy.
There is a basic principle of retail service, which is to be close to the circle, to put it bluntly, to be a regular customer. Have you ever seen anyone who cooks and buys soy sauce and is not in the nearest store downstairs, just because they are familiar with you, and run 60 kilometers to buy a bag of salt from you?
Whether it is a business district or all walks of life, holding together is the norm. Performance is the confidence of employees and the profit point of the company, but it is not necessarily something that leaders value. It may not be the turn of grassroots employees to stand in line in the workplace, but it is still difficult to avoid "gods fighting, and ghosts suffering".
In the past two years, there have been a lot of cost reductions and efficiency increases, and in the face of salary cuts and layoffs, many people have high mental internal friction. They feel ashamed of being given a pay cut, made redundant, or even unemployed. According to a survey, 85% of people will blame themselves for this situation: "Is 70 hours a week too little?" ”
In fact, the responsibility for the problem may not be on you.