Recently, Wang Zhongyao, known as the "beauty referee", revealed through ** that SF Express accidentally lost a courier worth 60,000 yuan, and after a few days of communication, only 1,000 yuan was paid to her as compensation. After she made the matter public, the courier company quickly delivered the courier to the door.
Wang Zhongyao said her courier was sent on Feb. 5. For so many days, she has been constantly complaining and calling, but the courier company only told her that she lost it, and initially said that she would pay 800 yuan, but in the end she lost 1,000 yuan.
Because there was a big gap between the amount of compensation and the value of her courier, Wang Zhongyao did not accept the other party's compensation proposal. After many times of communication without reaching a consensus, she angrily decided to make the incident public on the Internet. On the Internet, Wang Zhongyao has become a household name. Wang Zhongyao is not only a billiards referee, but also a sports blogger with hundreds of thousands of fans, so her ** quickly attracted the attention of a large number of netizens after her release.
Surprisingly, shortly after Wang Zhongyao's ** was released, the staff of the courier company immediately called ** to inform her, saying that they had found her courier, and the staff also personally delivered the package and apologized to her on the spot.
Surprisingly, the package she sent had been turned into a mess. When sending the parcel, her small package was packed in a large bag, but when she opened the parcel, she found that the small package had been taken out. One of her clubs was stolen. Sadly, the not-so-expensive club that I launched myself was received normally, but sadly, this valuable package was lost.
There are several doubts about this matter.
1.Why did the customer complain for so long without getting a response, but after the release, he showed his identity as a small Internet celebrity, and the courier quickly found it?
2.I always said I lost it if I couldn't find it, but did I really find it or didn't I find it at all?
3.Why is it possible to casually open a package and view a customer's personal belongings without the customer's permission?
In fact, this chaotic situation in the express delivery industry has not happened in a short period of time, and SF Express is not one of them. According to the reporter's understanding, in some places across the country, due to the poor supervision of the express delivery industry, many illegal businesses under the banner of "green environmental protection" have packaged and sold their own express parcels. Damaged packaging of delivery boxes, lost items, and unfair compensation issues often arise.
I'm sure many of you have received reports of damaged packages in your delivery boxes. One day, I saw a courier company near the community, and there was a badly damaged cardboard box with obvious scratches on it, and I suspected that someone might have torn it on purpose, so I went to check it out. The intact box, inexplicably cut in the middle, would have been inexplicably cut in the middle, and if you ask the courier, they might say that it was accidentally scratched during transit. This phenomenon is not uncommon in the express delivery industry, because the courier usually tears the carton very thin before shipping the package, so it does not matter if the carton is broken. Although it is understandable to be scratched once, being scratched eight times out of ten is an accidental or deliberate act that really deserves to be pondered.
Keep in mind that it is because of the support of consumers that the courier industry continues to grow, and it is their deep trust that provides a solid foundation for courier companies to never engage in actions that harm others for personal gain.
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