The development of the city and the changes of the times are all witnessed by a city, a road and a memory. As the "skeleton" supporting urban development, urban roads are not only related to the daily life of residents, but also an important symbol to measure whether a city's management is refined. Since the end of 2021, Wuchang District has taken the lead in piloting the road chief system, and has always adhered to the spirit of "embroidery kung fu", and regarded the road chief system as an effective way and key starting point to improve the city's fine management, which not only makes the concept of "finding a road chief when there is a problem" deeply rooted in the hearts of the people, but also witnesses the growth of many young road chiefs.
In March 2023, the first phase of the "Road Chief Forum" in Wuchang District was held in Hubu Lane, where road chiefs from various streets in Wuchang District followed the "Road Chief Lecturer" - Gui Jie, the road chief of Hubu Lane, to understand how the "Road Chief System" of Hubu Lane solves problems through co-construction and co-governance, unblocks the channels for citizens to participate in urban governance, and how to allow merchants and volunteers in the block to participate in the comprehensive management of the block through the "Road Chief System" and "1+2+N" management model.
Hubu Lane is a popular check-in point for Wuhan tourism, a well-known food street in the country, Gui Jie, as the head of Hubu Lane, has carried out intimate services for residents, tourists and merchants by setting up a road chief station, insisting on road office, integrating the "road chief system" into the comprehensive management of Hubu Lane, and must deal with the environmental and safety issues in the jurisdiction on the spot, and has won everyone's recognition with warm service, becoming a model for Wuchang city managers.
Last year, Lu Chang Guijie also joined hands with merchants to create a volunteer service team called "Household Waiter". Telling the history of Wuchang and the story of Hubu Lane, it also makes the "Hubu Little Squire" a link in the management of the block. This not only allows merchant families to better understand all aspects of neighborhood governance, but also encourages them to participate in neighborhood management and achieve the goal of "I will take care of my neighborhood".
As a typical open old community, some residents in the Hubu Lane community often set up stalls in the crowded Linjiang Avenue, and a large number of complaints have been generated due to the traffic jam caused by the occupation of the road, which has raised problems for urban management. After investigating and soliciting opinions from all parties, Gui Jie, the road chief, finally set up the Hanyangmen "Pomegranate Flower Night Market" at the intersection of Minzhu Road and Linjiang Avenue, which is not only convenient for the management of mobile vendors, but also allows residents to make a living.
Driven by the road chief Guijie, the Hubu Lane Chamber of Commerce funded the replacement of 30 street lamps for the residential area to illuminate the night tour road for tourists and the way home for residents, and provided free lunch and dinner for sanitation workers during the festival, caring for outdoor workers, and sending "electric heating vests" to sanitation workers in the cold winter.
As the initiator of the "Love Refrigerator" public welfare project, Lu Chang Guijie mobilized all parties to provide free drinks for outdoor workers. 83 merchants and more than 100 caring residents were mobilized before and after, and a total of more than 90,000 bottles of mineral water were donated, benefiting tens of thousands of people.
Guo Dai, 27 years old this year, became a member of the Zhongnan Road Street Comprehensive Law Enforcement Center in September 2021, because of his diligent and studious, energetic, and willing to study work attitude, he became familiar with a number of businesses in the team in less than a year, and took over the work of the road chief system of Zhongnan Road Street in May 2022.
Xiao Guo has a good memory, loves to study, not only has a strong sense of innovation, but also has a strong sense of service as a young person, so we are still very relieved to let him be in charge of the road chief system. The person in charge of the Zhongnan Road Street Comprehensive Law Enforcement Center was very satisfied with Guo Dai's performance.
After being responsible for the work of the road chief system, Guo Dai, as the responsible person, was responsible for building a system framework and coordination platform for the road chief system of Zhongnan Road for a population of more than 20 million, more than 2,700 merchants, and coordinating and dispatching 179 staff. Because of his serious and rigorous style, he is called a "mobile database" by his colleagues.
Zhongnan Road Street has set up a "mobile road chief room" to achieve innovation in working methods. Move the service forward, respond quickly, scientifically deploy law enforcement forces, plug leaks, and fill blind spots. The masses serve as the "three chiefs" on rotation, realize mechanism innovation, empower the work of the road chief system with the concept of co-creation, tap community party members and business representatives, and encourage them to supervise the development of the road chief system in the street. Participate in the "Road Chief Forum" to observe and learn, integrate theory with practice, and solve the problem of fragmentation of urban comprehensive management. This series of innovative practices and learning from the experience of others have also allowed Guo Dai to grow rapidly.
However, the achievements did not slow down Guo Dai's pace of "walking on the road", and he walked "on the road" every month to inspect 44 large and small roads in the whole district, randomly inspected the information database of 100 "door-to-door" stores every week, and supplemented and improved the public notice board every day from house to house. Throughout the year, a total of more than 400 kilometers of roads were inspected on foot, more than 5,000 times of household inspection of the store information database, through field research, individual interviews and centralized discussions, etc., combined with their own experience, the road chief system research report was written, and the road chief system work formula was compiled and promoted in the whole district.
In March 2022, one year after Xiao Chao joined the Guohu Street Comprehensive Law Enforcement Center, he was assigned to be responsible for the promotion of the Guohu Street Road Chief System. However, the work of the street chief system will be officially included in the assessment in May, but at this time, it is facing a large number of business information collection has not been completed, and the road chief system has not yet been launched.
It is important to know that Guohu Street in Wuchang District is the population street and industrial street of Wuchang, with an area of 152 square kilometers, with jurisdiction over 40 roads, including 17 communities (villages), 168 communities, more than 1,300 street stores, and more than 200 units.
Although Xiao Chao is one of the few post-90s female law enforcement team members in the Street Comprehensive Law Enforcement Center, she is willing to endure hardships and dare to innovate in the implementation of the road chief system. In the face of tight time and heavy tasks, the information collection work chooses to be "positive and rigid". She walks more than 10,000 steps a day, and actively visits businesses, units and construction sites with road section personnel and colleagues, publicizing policies and collecting information everywhere. Adhering to the principle of "the day is done", the information collected during the day is carefully checked and screened, no matter how late it is. After 50 days and nights of hard work, 100% of the information collection tasks of the shops on the street were successfully completed.
If you don't go to the front line, you won't understand the real needs of the masses, and you won't be able to promote the work of the road chief system. Xiao Chao explained the work advantages of the road chief system through on-site code scanning, and the face-to-face whole-process system operation, so that the people in the jurisdiction really felt the new image of "digital road chief" with the road chief system as the carrier. Over time, the masses will also take the initiative to "shoot with their hands" and join the urban co-governance team.
After nearly two years of implementation of the road chief system, Guohu Street has realized an integrated operation and maintenance service model in the core area. Concentrate on providing six module services of comprehensive inspection of urban management, sanitation and cleaning operations, city lighting, landscaping maintenance, municipal facilities, and emergency disposal, and promote the improvement of regional urban environmental quality and the obvious optimization of management service efficiency with professional, intelligent and group operation of "city stewardship".
Wuchang District adheres to the concept of "big city management", comprehensively shapes the "overall situation", unswervingly takes the "road chief system" as the key driving force, and deeply explores the effective path of urban comprehensive management with depth, temperature and heat. The realization of "long-term road governance" with the "road chief system" not only significantly improves the people's satisfaction and sense of security, but also builds a new pattern of comprehensive urban management with multiple participation and joint creation.