After the Spring Festival holiday, the number of visits to Fuwai Huazhong Cardiovascular Hospital surged. In order to better meet the needs of patients, the hospital adheres to the service concept of "everything is patient-centered", plans in advance, takes multiple measures at the same time, and goes all out to provide high-quality medical services for the majority of patients.
In the various consultation areas and medical and technical departments of Fuwai Huazhong Cardiovascular Hospital, it can be clearly seen that although the number of patients who come for treatment has increased significantly, the scene is in good order.
The number of patients has surged, and the medical treatment is in order.
Uncle, your legs and feet are inconvenient, I'll hold you. On February 20, in the outpatient hall of Fuwai Huazhong Cardiovascular Hospital, after seeing a patient with inconvenient legs and feet coming in, the guide immediately stepped forward to support him and intimately pushed the wheelchair.
The uncle who came to see a doctor suffered from venous thrombosis of the lower limbs, and it was very inconvenient to walk, and he was worried about how to see a doctor. After the hospital staff assisted him in registering the number, he praised happily: "I just knew that Fuwai Huazhong was highly skilled, but I didn't expect the service to be so good!" ”
In the outpatient clinic of cardiovascular medicine, the online appointment of Professor Gao Chuanyu, a famous doctor in the Central Plains and a well-known cardiology expert in China, was full a week ago, and the on-site consultation number was "seconds" at 7 o'clock. But Professor Gao Chuanyu specially explained that he was responsible for triage: he did not refuse to come, as long as it was a patient who came, all of them should be numbered, and when he would finish work. ”
In the clinic area of the Children's Heart Center, Deputy Director Liang Weijie's outpatient appointment number on Wednesday has exceeded 100, and many of them are patients from other provinces. In the face of small patients from afar, Liang Weijie released a message through Moments, Douyin and other platforms: "Family members who need to be treated can go to the scene to add a number, never limit the number, and don't get off work if you don't finish reading!" ”
With the surge in outpatient and emergency visits, medical and technical departments quickly entered pressure mode. All the clinics of the ultrasound department are open, and experts such as Director Tian Xinqiao and Deputy Director Cong Juan are running at full capacity to ensure the smooth treatment of patients by increasing shifts and working overtime. Professor Tian Xinqiao finished the examination of the last patient at 2 o'clock at noon on February 20 before returning to the dormitory to soak a pack of instant noodles to satisfy his hunger. The radiology department, laboratory department, nuclear medicine department and other departments are all on duty, and the medical staff are working at full speed to ensure that patients can complete all examinations on the same day.
The operating department is also quickly entering the state, and the catheterization laboratory, operating room, anesthesiology department, extracorporeal circulation department and other departments are fully guaranteed.
On February 17, Vice President Cheng Zhaoyun successfully performed a heart transplant for a 55-year-old patient with dilated cardiomyopathy for seven hours. Vice President Fan Taibing led the Children's Heart Center team of Liang Weijie, Ai Feng and other experts to perform 34 corrective surgeries for patients with congenital heart disease for two consecutive days.
During the two days of work in the New Year, Zheng Xiaohui, director of the emergency department, stayed up two "big nights" in a row, completing 16 interventional surgeries on the first day and 20 interventional surgeries on the second day, all of which ended the whole day after the early hours of the morning. Most of these patients are difficult and critically ill transferred from primary hospitals, and the coronary arteries are severely stenotic and calcified, and many of them are perfectly treated by rotary atherectomy and other techniques.
Take multiple measures at the same time to ensure medical treatment.
In order to cope with the peak of post-holiday visits, Fuwai Huazhong Cardiovascular Hospital took precautions and made careful arrangements, arranged medical staff to work at full duty in advance, and went all out and worked together to effectively meet the needs of patients for centralized medical treatment through measures such as expanding consultation rooms, flexible scheduling, and extending service hours.
The medical department, the nursing department, the logistics support department and other departments make overall arrangements, strengthen guidance, and take multiple measures at the same time to ensure that patients are hospitalized in a timely manner and that all receivables are collected.
The first is to implement the management of "one bed for the whole hospital", unified deployment and dynamic adjustment, accelerate diversion, speed up turnover, and reduce the waiting time of patients;
Second, the medical and technical departments are working at full capacity, working overtime, making appointments according to priority and time periods, so as to improve the efficiency of inspection and inspection;
The third is to enhance the sense of service, reasonably guide patients to make appointments for diagnosis and treatment and examination, guide patients, medical treatment, examination, medicine, etc., and reduce the waiting time of patients. Pay attention to service attitude, improve service quality, and provide patients with a good medical experience;
Fourth, strengthen logistics support such as cleaning and security to ensure the order of medical treatment and the safe and orderly environment of the hospital.
Meng Xianghui, deputy director of the outpatient office, said that last year, the hospital implemented seven major measures of "convenient medical treatment and less errands", which have been fully functioning. The "one-stop" service of consultation and referral, the intelligent navigation service in the hospital, the service of completing the medical technical examination of outpatients within 24 hours, the full-scene application service of medical insurance electronic vouchers, the payment service between clinics, the settlement service of the ward, and the online and offline integrated service of medical record copying all provide great convenience for patients to seek medical treatment.
The post-holiday peak is a review of medical quality, medical order and medical safety. The outpatient office strictly implements the requirements of the hospital, and goes all out to cope with the post-holiday peak and provide high-quality medical services for the majority of patients by continuously optimizing the treatment process, implementing flexible scheduling, increasing outpatient staff, and extending service hours.
If you need to see a doctor, you can call to make an appointment;
You can also pay attention to the "Fuwai Huazhong Cardiovascular Hospital Service Number", "Health 160", "Health Road", and "Henan Province Appointment ** Service Platform" WeChat appointment.