In the Nanjing Yuhua sub-branch on the day of the year, a shocking scene occurred in the banking hall. A woman in a pink cotton jacket suddenly knelt on the ground, emotionally asking the people around her for help to change her number. This scene has aroused widespread attention and discussion.
At around p.m. that day, the woman came to the business hall of China Construction Bank, carrying a satchel and a paper handbag. She appeared very anxious and first approached the staff for help, but did not seem to receive a satisfactory response. She then turned to a customer who was waiting in line to do business for help, hoping that someone could help her change her number. No one wanted to pay attention to her, and her emotions became more and more agitated, and she finally fell to her knees.
The security guard did not step forward to dissuade him, but stood by and observed the situation. At this time, a customer named "Ruyan" noticed the kneeling woman. After inquiry, he decided to change numbers with the woman. Ruyan was originally on the line, and there were still people waiting for business at that time. When he learned that the woman was going to save the child's New Year's money, a total of yuan, he did not hesitate to agree to the woman's request.
Afterwards, the reporter learned that the woman was not in a hurry to handle the business, but just wanted to deposit the New Year's money in the bank as soon as possible. She was worried that her money would be lost on the bus, so she insisted on depositing it that day. Although the staff advised her to deposit some of her money first, she still insisted on getting her business done immediately.
Bank staff said they would do their best to help the woman if she did have an emergency. Due to the large number of people handling business in the business hall that day, they could not agree to the woman's request to cut the line. In addition, although the business hall has set up a window, only one window is operating normally during peak hours, which has also aroused doubts among netizens.
As can be seen from the **, the woman's makeup is unpretentious, and her demeanor suggests that she may rarely come to the bank for business. Her anxiety and concern stemmed from a lack of understanding of the bank's rules and an excessive concern about the safety of her deposits. Actually, her state of mind is not incomprehensible. Many ordinary people may have also encountered similar situations, with a lack of understanding of the bank's regulations and processes, causing them to become restless when dealing with them.
The woman's heart is not bad, her mental state is normal, she is just overly focused and nervous about what she is doing. We should be tolerant and understanding of her behavior. At the same time, banks should also strengthen service awareness and improve service quality, so that customers can feel more care and warmth when handling business.
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