Be informed.
Listen carefully to the content and reasons of the student's complaint, and understand the reason for the refund request. According to the reason for the refund, carefully review the contract signed at that time and the relevant policies of the institution, understand the relevant regulations and conditions of the refund, and determine whether the student meets the conditions for refund.
Conduct investigations and verifications.
Conduct the necessary investigations and verifications to verify relevant information and ensure an objective assessment of the participant's complaint.
Communicate with learners.
After determining the situation, we will actively communicate with the students, explain the refund policies and conditions in detail, explain the current handling situation to the students, and listen to the opinions and suggestions of the students.
Seek solutions.
According to the specific situation of the student and the refund request, we will seek a fair and reasonable solution. The same plan should also be negotiated and coordinated with the participants to reach a mutually agreed solution and avoid the escalation of disputes and legal disputes as much as possible.
Timely processing and feedback.
For the solutions that have been determined, the institution should deal with the refund in a timely manner, and give detailed feedback and explanations to the students, so that the students are satisfied with the results.
To improve and perfect the Services.
In response to complaints, institutions should promptly summarize lessons and lessons, improve the management system and service processes of training institutions, and reduce the recurrence of similar problems.
Organisations should maintain objectivity, impartiality and transparency in handling student refund complaints, and strive to find mutually acceptable solutions. If an agreement cannot be reached, the dispute can be resolved through legal means in accordance with the contract and relevant provisions.