(People's ** health client reporter Kong Tianjiao) "'One-stop bedside settlement' will be nearly 1The 5-2 hours of discharge processing and medical insurance settlement are shortened to 20 minutes. On February 6, Li Xia, director of the nursing department of Urumqi Friendship Hospital, told the people's ** health client reporter. She smiles from ear to ear when she mentions these improvements, "These measures are really convenient for patients, patients are satisfied, our efforts are valuable, and there is more harmony between doctors and patients." ”
Patients are subjected to "one-stop bedside settlement" at the ** station. Photo courtesy of the interviewee.
Since the bedside settlement work was carried out on November 15, 2023, Urumqi Friendship Hospital has achieved more than 600 bedside settlements. Cao Xin (pseudonym), a recently hospitalized Urumqi citizen, is one of the patients who has benefited from this service, and she told reporters, "The discharge procedures are different from before, and I was very surprised that I could complete the discharge procedures in the ward, and I didn't have to go downstairs to wait in line at another place." ”
In May 2023, the National Health Commission and the State Administration of Traditional Chinese Medicine jointly issued the "Theme Activity Plan for Improving Medical Experience and Enhancing Patient Experience (2023-2025)", which proposes to improve admission and discharge services, optimize the admission and discharge process, and provide "one-stop" services such as discharge settlement and health education for discharged patients; Promote pre-settlement of hospitalization expenses, bedside settlement, and same-day discharge settlement.
"Bedside settlement" is to move the discharge settlement and medical insurance reimbursement of inpatients from the "window service" to the "ward service", and each ward station is equivalent to a settlement window, and the patient can be discharged with a medical insurance card or ID card, and can be directly completed in the ** station through WeChat or bank card "one-stop" including medical insurance reimbursement settlement, payment, refund, fee list printing, reimbursement settlement printing and other discharge operation processes.
"Bedside settlement" compresses the 5 steps of discharge to 1, and moves all the "4 departments" involved into the first station, realizing "zero queuing and zero waiting for discharge", solving the problem of patients running back and forth, and narrowing the distance between doctors and patients. Li Xia mentioned that the hospital will continue to optimize and improve the process, and gradually incorporate admission processing into the bedside settlement service, so as to truly realize "let patients run less errands and let information run more", and open up the "last mile" of patient discharge settlement.