The traditional spring recruitment season of "Golden Three, Silver and Four" has not yet arrived, and some banks have kicked off the "war of grabbing people" in advance. On February 4, a reporter from Beijing Business Daily combed and found that at present, many banks such as China Construction Bank, Postal Savings Bank, China Merchants Bank, Bank of Hangzhou, and Wuxi Rural Commercial Bank have issued recruitment announcements to start the work of "recruiting new people" in 2024. It is not difficult to see from the recruitment positions that with the deepening of digital transformation, banks still have a strong demand for fintech compound talents, and they are also actively expanding the customer service strength of the middle and back office.
Start hiring ahead of time.
The bank's 2024 spring recruitment kicked off ahead of schedule. On February 4, a reporter from Beijing Business Daily combed and found that at present, the head offices of many banks, such as China Construction Bank, Postal Savings Bank, China Merchants Bank, Bank of Hangzhou, Bank of Hebei, Tangshan Bank, Wuxi Rural Commercial Bank, etc., and their branches have issued campus recruitment or social recruitment announcements, handing out "olive branches" to high-quality talents in advance.
Judging from the recruitment announcements, at present, most bank recruitment is mainly for on-campus talents, and China Merchants Bank, Bank of Hangzhou, Bank of Hebei, and Bank of Tangshan have all issued 2024 campus recruitment announcements, providing corresponding positions for fresh graduates.
There is a certain "threshold" for campus recruitment positions, and the recruitment target requires 2024 fresh graduates with a bachelor's degree or above, and the head offices of individual banks have even set up special positions for doctoral students or do not limit the majors of doctoral students. For example, the head office of Bank of Hebei recruits 3 doctoral students from domestic and foreign colleges and universities, with no restrictions on majors; Tangshan Bank imposes restrictions on the colleges and majors of undergraduate and graduate students in its recruitment positions, but clarifies that doctoral graduates are not subject to this restriction.
The high "threshold" corresponds to the high "return", and Tangshan Bank made it clear in the campus recruitment announcement that the salary of the hired personnel is about 160,000-210,000 yuan before tax, and the salary of those with excellent comprehensive quality is negotiable. Doctoral graduates, Tsinghua University and Peking University graduates are negotiable. In addition, it also enjoys five insurances, supplementary medical insurance, housing provident fund, enterprise annuity and other benefits.
In addition to campus recruitment, some banks have also launched social recruitment, and social recruitment is mainly departmental recruitment. For example, the Remote Intelligent Banking Center of China Construction Bank released the 2024 annual customer service representative social recruitment announcement, and the Beijing branch of the Postal Savings Bank launched the 2024 social recruitment of scientific and technological personnel.
However, whether it is campus recruitment or social recruitment, the recruitment process is similar, and it generally has to go through resume delivery, resume screening, interview, written test, physical examination, recruitment and other links.
Su Xiaorui, a senior observer of the banking industry, said that many banks have issued spring recruitment announcements in advance, reflecting the full attention of banks to the construction of talent strategies and the construction of bank personnel, mainly due to the following reasons: First, as the digital transformation of banking institutions has entered the in-depth stage, the enabling role of technology in traditional financial business continues to be highlighted; Second, in recent years, the management of outsourcing institutions related to banking and financial information has become stricter, and the risk of cooperation in some of them has increased, and banks are more inclined to resist risks by strengthening the construction of their own scientific and technological teams; Thirdly, from the perspective of business, technology has indeed provided more assistance for the improvement of business efficiency and the optimization and innovation of products and services of banking institutions, which has become the key direction of the annual strategic work of banks, and is also the foundation for banks to consolidate their competitiveness in the era of digital economy.
Serve the needs of business transformation.
To a certain extent, the demand for talent recruitment positions reflects the focus of the bank's business development. At present, the digital transformation of banks is in full swing, and it can be seen from the recruitment positions that banks still have a strong demand for fintech compound talents.
For example, the social recruitment announcement issued by the Beijing branch of the Postal Savings Bank is mainly for scientific and technological personnel, and the data statistical analysis post, demand management post, development and design post, information security management post and operation management post of the information technology management department of the branch are all in demand for talents, and the applicant must have a bachelor's degree or above and at least three years of relevant work experience in the position for which he or she is applying.
Many banks will prefer to recruit fintech talents, which is a continuation of the recruitment style and recruitment preference in recent years", Su Xiaorui believes that technology has become an important direction for the core competitiveness of the banking industry, driving banking institutions to move towards the road of digital intelligence.
In the journey of digital transformation, the traditional customer service needs are also changing, and banks are actively expanding the customer service capabilities of the middle and back offices. For example, the customer service representative post recruited by CCB's remote intelligent banking center is subdivided into multiple directions such as traditional customer service, rich **, Tibetan, Uyghur language, sign language, etc., and needs to rely on financial technologies such as large models, big data, and artificial intelligence to provide customers with relevant services and solve customer problems. The remote account manager post of China Merchants Bank's remote operation service center mainly provides services through the "people + digitalization" method.
For the reason for the more refined recruitment of bank customer service positions, Pan Helin, co-director and researcher of the Digital Economy and Financial Innovation Research Center of the International Business School of Zhejiang University, said that at present, the front-end of the banking business is becoming more and more online and mobile, and many salesmen have transferred to the middle and back office of the bank to centrally process customer needs, and the function of the front desk outlets has been weakened, and customers only need to complete the application on the PC and mobile phone. In addition to AI-assisted customer service, major banking industries are actively expanding their middle and back office service capabilities.
Talking about the trend and suggestions of follow-up bank talent recruitment, Su Xiaorui said that in the future, comprehensive talents with digital concepts and excellent business level will be more favored by banks, in order to achieve the matching of talent supply and demand, on the one hand, we should control from the entrance side, and comprehensively measure the adaptability of talent competency and the bank's own development path through the analysis of models and databases; On the other hand, in the process of the bank's development, when encountering strategic changes or rapid expansion of new businesses, employees can also be allowed and encouraged to invest in new projects and new teams according to their own interests and abilities, so as to facilitate the transfer of employees.
Beijing Business Daily reporter Li Haiyan.