The clarion call for the return of the Spring Festival has been sounded.
How do special passengers fly?
China Eastern Shanghai Airlines has formulated the corresponding "Special Passenger Check-in Service".
Help more special passengers travel conveniently.
Let passengers go home happy, at ease, and smoothly.
What is a Special Traveler?
Special Passenger means a passenger who accepts the carriage of a passenger and during the carriage of the passenger is subject to special courtesy or special care by the carrier, or is subject to the conditions of carriage specified by the carrier. The main groups of special passengers include disabled passengers, sick passengers, unaccompanied minors, elderly passengers, pregnant passengers, etc.
shanghai airlines
Unaccompanied Minor Service
shanghai airlines
Service Request
Child passengers who are over the age of 5 but under the age of 12 and plan to travel alone can fill in the "Application Form for Unaccompanied Minors" and apply to the airline in advance for the unaccompanied minor service. For more information, please pay attention to the "Unaccompanied Minor Service Instructions" on the official website of China Eastern Airlines.
Application Channels Time limit for acceptance
Application Channels
1. Ticket offices directly under CEA.
2. Call 95530
3. China Eastern Airlines official website app
Deadline for processing (before flight departure).
Domestic: 48 hours in advance.
International (regional): 96 hours in advance.
Other requirements
1. Children can purchase tickets with valid documents, such as ID cards, household registration booklets (under 16 years old), passports, and the original documents that are the same as those used to purchase tickets for check-in. When picking up and dropping off the airport, the person picking up and dropping off the airport must go through the pick-up and drop-off procedures at the airport with the original valid ID card.
2. The pick-up and drop-off person shall be an adult over the age of 18 with full capacity for civil conduct.
4. After completing the check-in formalities for the unaccompanied child, the person sending him off should stay at the airport until the flight takes off.
5. After arriving at the destination, CEA service personnel will check the ID information of the child pick-up person according to the content of the "Application Form for Unaccompanied Minors", and after completing the handover, ask the person to sign the "Application Form for Unaccompanied Minors".
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Unaccompanied elderly traveller service
Apply for services
Elderly passengers who are at least 60 years old on the date of flight and are boarding alone and need to be escorted and escorted on board may apply to China Eastern Airlines and Shanghai Airlines for the unaccompanied elderly passenger service. It should be noted that the "Unaccompanied Elderly Passenger Service" is currently only available on-site.
Application Materials
Please arrive at the airport of departure for check-in at least 120 minutes before the scheduled departure time of the flight with your valid flight documents and the Special Passenger Check-in Application Form (in duplicate).
Wheelchair passenger service
Applicable routes
1. Only flights actually operated by China Eastern Airlines and Shanghai Airlines with flight numbers will be accepted.
2. Connecting flights.
Reception hours
Ground wheelchairs: 24 hours in advance (before flight departure).
Cabin wheelchairs: 48 hours in advance (before flight departure).
Please check in at least 120 minutes before your flight's scheduled departure time.
Accessibility services and assistance
1. Airport assistance in boarding and disembarking and passenger seat arrangement.
2. Special services on board.
Movable passage handrails, in-cabin storage of assistive devices, cabin wheelchairs, disabled toilets, in-flight assistance.
Visual and hearing impaired passenger services
shanghai airlines
China Eastern Shanghai Airlines wholeheartedly provides necessary services for passengers with visual (binocular defects, blindness) and hearing (hearing impairment in both ears).
Application Materials
If it is not convenient for you to fill in the Application Form for Special Passengers, please tell the staff of China Eastern Airlines 95530, and we will help you fill it out and send the application form to you by fax or email. If you are not convenient to receive faxes or e-mails, the on-site staff can assist you in filling out the "Special Passenger Boarding Application" on the day of flight.
Application Channels
1. Ticket offices directly under CEA.
2. Call 95530
3. China Eastern Airlines official website app
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Small animal transport services
shanghai airlines
Client
We are happy to provide small animal transportation services for passengers who need to bring small animals (such as domestic cats, dogs or other toys that are not wild animals).
Applicable routes
1. Only direct flights operated by China Eastern Airlines and Shanghai Airlines with flight numbers will be accepted.
2. If there is no oxygen chamber and cannot carry small animals, and there is a temporary change in the model, please refer to the airport query result on the day of departure for details.
3. At any destination during the transportation of small animals, if the weather forecast local temperature will be below minus 12 degrees Celsius (inclusive) or above 30 degrees Celsius (inclusive) (the specific temperature information is subject to the temperature forecast information on the day of the passenger's flight published by the China Meteorological Network on the day of the passenger's application, and the temperature information queried by the local meteorological agency ** for flights departing from overseas), small animals are not allowed to be checked in.
Application Channels
1. Ticket offices directly under CEA.
2. Call 95530
3. China Eastern Airlines official website APP M**.
Deadline for processing (before flight departure).
Domestic: 48 hours in advance.
International (regional): 48 hours in advance.
Application Submissions
Domestic
1. Application for Transportation of Small Animals
2. Animal Quarantine Certificate issued by relevant national functional departments
International
1. Application for Transportation of Small Animals
2. Health Certificate of Entry-Exit Inspection and Quarantine of the People's Republic of China issued by the Entry-Exit Inspection and Quarantine Bureau
3. Valid output input file issued by the relevant ** (destination transit place).
4. Valid health declaration and rabies vaccination certificate issued by the relevant authorities.
5. Properly prepare all entry permits, health declarations and vaccination certificates required by the countries of entry and transit included in the itinerary.
6. Additional special documents required by any country of entry and transit** covered in the itinerary. For more information, please refer to the TR**EL Information Manual, consult the consulate or embassy of the relevant country, or check through the relevant country***.
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Fulfillment of "special needs".
Provide warm service.
Make special travel more convenient.
Make the Spring Festival journey home more enjoyable.
*: Shanghai Airlines WeChat***
This article is originally from Shanghai Airlines.
Note: This article is a network**, and the copyright belongs to the original author. Only this is marked *** If it involves the copyright of the work, please contact us, we will negotiate or delete the content as soon as possible!
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