Reporter Wang Beiyi.
Since the third day of the Lunar New Year, tourists from other places have come one after another. "Workwear, microphone......On the second night of the Lunar New Year, Sun Xia finally checked the equipment.
Sun Xia is a native of Jinan, after graduating from university in 2009, she came to Daming Lake Scenic Area to be a tour guide, and she has been working for 14 years. In the past 2023, tourists have returned, and the scene of "people from the crowd" has been repeatedly staged in scenic spots, and Sun Xia feels that this "heat" will continue to the Spring Festival holiday.
People are definitely indispensable. So in "As in previous years", Sun Xia has new expectations.
New peaks. Sure enough, as Sun Xia expected.
On February 12, the third day of the Lunar New Year, at about 10 o'clock in the morning, Jinan Daming Lake Scenic Area was already crowded.
The place we are coming to now can be said to be a landmark building of Daming Lake. Take a closer look at the three big characters on the stone tablet, and find that one of them is different "......."In the crowded crowd, Sun Xia was talking endlessly, and his clear voice attracted special attention in the noisy crowd, and many tourists slowed down and stopped to listen. The explanation of a scenic spot came to an end, some people scattered, and some people were still unsatisfied, and continued to follow Sun Xia's route.
An hour and a half later, Sun Xia took a small sip of water to moisten Runzi. "Normally, a trip takes about 40 minutes. But just now there was another group of guests who wanted a tour guide temporarily. Despite all the preparations, there were still many unexpected tourists, and Sun Xia also started the "seamless connection" mode.
Such a situation is not accidental. Sun Xia recalled that with the resumption of the Baotu Spring Lantern Festival last year, local tourists went out of their homes, and foreign tourists also increased one after another. "Generally, the Spring Festival is the peak of tourism, and then until April is a relatively low season, but the flow of tourists has continued after the Spring Festival last year**. With the phrase 'spring is not late', an endless stream of people will arrive at 'real Jinan'. ”
The most lively time had to be last summer. "At most, Sun Xia took 13 groups of tourists a day, and the microphone was never taken off when he was on his body, "We have 15 full-time tour guides, and one person can explain about 10 times a day in the most popular situation, and the whole team can talk hundreds of times a day." ”
In the past year, Sun Xia basically did not feel the "off-season", "Everyone now pays more attention to the quality of life and spiritual needs, and begins to enjoy life." She feels that the hot scene will not be a "flash in the pan", "more and more people are more willing to go out to see, take a walk, and make themselves happy." ”
New changes. In addition to business groups that originally required a tour guide, more and more family parent-child groups now choose to have a tour guide, no matter how old the child is. Since last year, Sun Xia has felt some changes, "Sometimes children don't understand, so they tell adults." It can be seen that parents pay more attention to their children's education, and I also feel that everyone is no longer going out to travel and only look at the scenery. ”
In Sun Xia's view, while the market has demand, it also puts forward higher requirements for scenic tour guides. "If a site has 10 points to explain, we need to know 15 or even 20 points when we are preparing. As a tour guide, you also have to be good at improvising. Many tourists do not follow the route, and even more when they see a tree or a bird, they will ask, which makes us have to maintain a high interest and sensitivity in all the tiny points in the scenic spot. ”
Communication between people is irreplaceable by any machine. Sun Xia once received a tourist from afar, "I remember that one of the stops on the itinerary at that time was Baotu Spring. After listening to me, she was a little confused, and felt that what she heard was not the same as what she actually saw. Sun Xia recalled that it was the dry season in Jinan at that time, and Baotu Spring did not reach the best state of daily water gushing. In the end, tourists can only "return with regrets". "I offered to keep her *** and contact her when Baotu Spring was at its best. Four months later, the rainy season came, and Baotu Spring also reached the best viewing period, Sun Xia took a picture of the tourist and sent it over, "She was very surprised, I didn't expect me to remember." ”
Many people come to play, thinking that they can also 'in-depth' visit the scenic spot by searching for introductions and historical materials from the Internet, or by calling local friends together. Sun Xia said frankly, "There are indeed many such cases." Something like 'you can tell if you know a little bit' is also the inherent impression that everyone has always had of tour guides. ”
What to say, how to speak, whether tourists can accept it, and how effective it ......In Sun Xia's view, "speaking" is only part of the work of a tour guide, and as a tour guide of the scenic spot, there are still some "missions" on the body. "I hope that after our explanation, Jinan will be promoted. Let tourists remember the beautiful scenery of Jinan, not only to be impressed, but also hope that they can come to Jinan to play again in the future. ”
New expectations. In the past year, Sun Xia's team has also been constantly "recruiting".
Since last year, we have begun to recruit a large number of 'fresh blood', employing post-95 and post-00 newcomers, and successively recruiting three or four batches. Sun Xia said, "Our work intensity is not small, and we basically have to walk 20,000 steps every day during the holidays." During the interview, I had a 'vaccination' with them, and I also explained in advance that I would also need to work during the holidays. There are indeed those who retreat because of this, but many people choose to stay. ”
When we handed over the group, we would explain to the tourists that this was a trainee tour guide who had just taken over the work, and asked if they would like to give them a chance to try, and I was under the impression that no tourist would refuse. Sun Xia sometimes can't rest assured, and he will also listen to it on the side. "It's true that some new tour guides will be nervous and forget the words. But visitors will in turn comfort them by saying things like 'don't be nervous' or 'you've done a good job'. I feel that our newcomers can grow, and it is inseparable from the tolerance of tourists. ”
Looking at the more and more young figures on the post, Sun Xia admired everyone's sense of responsibility and momentum from the bottom of his heart, "I also have a sense of accomplishment." It can also show that everyone has hope and longing for this industry, and will join in. ”
Colleagues and friends who know me well know that I am a 'social phobia'. Talking about the experience of entering the industry, Sun Xia described it as "by mistake", "In fact, my 'old profession' should be clothing design, which seems to be a profession that is only immersed in my own world, which may be more in line with my 'temperament'." ”
Indeed, Sun Xia, who was a little nervous in front of her, her cheeks were slightly red, and her fingertips were rubbing her cuffs, and she was surrounded by the crowd just now, and she was full of energy, but they were inextricably linked. Strange to say, the switch between the two states is not painful. As soon as I put on my work clothes and approached the tourists, I instantly opened up the 'chatterbox'. ”
Happy New Year! During the Spring Festival holiday, Sun Xia's "opening remarks" are always indispensable in this sentence. In the past few years, she has experienced the changes in the industry, "but you see, spring has already come." "The bustling crowd is wrapped in fireworks, Jinan's New Year is lively, Sun Xia is looking forward to every New Year in the future to be able to meet with tourists from all over the world on the shore of Daming Lake.