Recently, the 2023 insurance company claims "report card" has been announced. Among them, Sunshine Life Insurance and Sunshine Property Insurance, both subsidiaries of Sunshine Insurance Group, have also handed over their 2023 claims reports.
Sunshine Insurance always adheres to the principle of "everything is for customers", cares for every trust with warm and high-quality claims services, and conveys "love and responsibility".
The payout amounted to 43600 million yuan, a year-on-year increase of 144%。Among them, the personal business channel served 220,000 claims customers, a year-on-year increase of 229%, with a payout of 35700 million yuan, a year-on-year increase of 137%。In terms of the type of compensation in the individual insurance channel, the number of medical claims accounts for the highest proportion, exceeding 80%, and the amount of claims for critical illness accounts for the highest proportion, more than 60%.
It is worth mentioning that the data on the number of claims cases also reflects people's health conditions and the increasingly prominent role of insurance. It is reported that malignant tumors still account for the highest proportion of critical illness diseases, and acute myocardial infarction, coronary artery bypass graft interventional surgery, craniotomy, craniotomy, and non-life-threatening malignant lesions and carcinoma in situ are also more common. From the perspective of the location of malignant tumors, thyroid cancer, lung cancer, and bowel cancer are all high-incidence types for both men and women.
The data also shows that the proportion of different age groups varies by claim type. Whether it is death or critical illness claims, they are concentrated in the period between the ages of 41 and 60. At this stage, people bear multiple pressures such as career and life, and the risk of death and critical illness has increased significantly.
In the face of illness, insurance can help share the risk and reduce many burdens on the family. Taking critical illness insurance as an example, in 2023, Sunshine Life will pay 2.2 billion yuan in critical illness claims through its personal business channels, with an average daily compensation of nearly 6 million yuan, protecting every family with claims care.
In terms of property insurance, Sunshine Property Insurance will serve 4,046 customers in 202350,000 times, 269 indemnities were paid300 million yuan. Among them, 3.33 million car insurance customers were served, and 178 compensation was paid900 million yuan; Served 2703 property insurance customers40,000 times, 60 indemnities paid$3.2 billion; Serving 1003 health insurance customers80,000 times, 25 indemnities were paid900 million yuan; Serving agricultural insurance customers630,000 times, pay 4200 million yuan, with a solid guarantee to add a sense of security to every customer.
In order to provide measurable standards for good claims service, Sunshine Property Insurance has also participated in four quantifiable indicators of "good claims", including the "one-time submission success rate" of claim materials, to measure the convenience of claim applicationsThe claim materials are complete to the time limit for case closure, so that the time limit for claim review is transparent and guaranteedPay attention to the claim dispute rate of the platform, and earnestly make sure that all the compensation should be paid;Pay attention to the satisfaction of closing cases to continuously optimize products and services.