1. Explore the root cause of the problem.
When the 60,000 yuan fund used to swipe the card using the Lakala POS machine failed to arrive, we first needed to understand the root cause of the problem. It could be a network failure that blocked the transmission of information, an internal problem with the banking system, or a merchant who failed to collect money.
Second, the formulation of coping strategies.
Once we've identified the root cause of the problem, the next step is to develop a strategy to address it. First, we need to double-check our transaction history and merchant transaction history to identify the crux of the problem. At the same time, we can also contact Lakala for their professional help. If the problem is caused by a network failure or system problem, we may need to wait patiently for a period of time before querying the transaction records.
3. Application for dispute resolution.
If the above two methods cannot solve the problem, we can consider applying to the platform for dispute transaction processing. The dispute resolution mechanism provides a guarantee for consumers to file a complaint with the platform when there is a dispute in the transaction process. During this process, we need to provide relevant evidence and information, such as transaction records, beneficiary information, etc. The bank will conduct an in-depth investigation based on this evidence and give a final result.
This article is compiled and published by [Daewoo Technology Network] - Merchant Risk Handling Platform.