For a long time, regarding catering safety, as the general public, we have focused more on the consumer side, that is, whether merchants can provide healthy food to ensure the safety of our tongues. In fact, catering safety also includes environmental safety, service safety, consumer safety and so on. We can often see through various ** reports that "a certain restaurant has a fire, gas**" or occasionally "due to the dirty and messy kitchen of the business scene", "a hot pot restaurant employee accidentally knocked over the hot oil and scalded the customer". These are usually not exposed to our vision, or even if we knew about them, we would choose to visit them often, such as schools, various "fly restaurants" around old neighborhoods, and familiar self-employed Shaxian snacks. This point has been significantly improved after the branding and chain operation of catering, including the country's hometown chicken, which is currently among the best in the number of stores in the country.
The layout of the store is international. Lao Xiang Chicken's first store opened in 2003 at their headquarters in Hefei, Anhui Province. At that time, the concept of chain fast food had not yet taken shape in China, but the entry of KFC and McDonald's made the Chinese people know for the first time that the original fast food restaurants that were far lower than the main meal could also be so exquisitely laid out, reasonable and orderly. At that time, the KFC store became a template for the hometown chicken to learn. The founder Shu Congxuan also did not shy away from saying, "At the beginning, I crossed the river by feeling the stones, and if others are good, you should learn, so we often stay at McDonald's KFC for a day, looking at what materials are used in their store decoration, how to put the tables, how to clean the ground, how to allocate and arrange personnel, ......."After that, the first hometown chicken was presented to the world with a unified color tone, uniform staff dress, neat and orderly table and chair placement, and a restaurant movement line that is convenient for customer consumption activities, which is the first batch of enterprises in China with a new fast food thinking. And today's hometown chicken has become the spokesperson of "new Chinese" fast food, we walk into Shanghai, Beijing, Shenzhen and other places of hometown chicken stores, you can hardly imagine that this is a fast food restaurant, and even in the overall store design and decoration concept has been ahead of the original learning McCann, which is in line with the characteristics of Chinese who have long been immersed in learning and then slowly surpassing.
Strict management standards. Since the first store, Lao Xiang Chicken has compiled a number of system manuals, including hygiene standards, food standards, kitchen management standards, fire safety standards, customer service standards, tableware standards and other requirements, and raised the business safety coefficient to the highest. In terms of hygiene, the cleaning tools in the hometown chicken store have been using the best quality cleaning tools, and the meticulous cleaning to the front hall and kitchen are cleaned with what rags are used to implement strict color code management; In terms of food standards, Lao Xiang Chicken has established its own breeding base, controlled the safety of the core ingredient chicken in its own hands at the beginning, and used only the products of well-known brands in the industry such as Arowana and Lee Kum Kee, and the concept of overtime scrapping is their business red line; Every time Lao Xiang Chicken opens a store, it invites the local fire management department to guide the operation, and establishes a high standard fire protection specification for the whole restaurant from the beginning, so that the "open fire and bright stove" can be safely escorted; The customer service standards of Lao Xiang Chicken are the top priority of their business philosophy, such as providing baby chairs for customers with young children after entering the store, placing warning signs in time before and after rain or cleaning in the store, and providing different types of tableware for customers of different ages.
The service concept is advanced. Now is an age of information, science and technology, and the age of digital for all. Lao Xiang Chicken can immediately think of breaking its own inherent thinking, and catering should also keep up with the trend of the times, and learn to use digital services to improve efficiency and safety. To this end, Lao Xiang Chicken has introduced imported dishwashers, rice cookers, stir-fry auxiliary robots and other equipment, which has greatly liberated the hands of kitchen employees and improved business efficiency. At the same time, in the front hall, Laoxiang Chicken introduced and innovated the use of self-service meal machines, self-service cash registers, intelligent disinfection cabinets and other equipment, and actively guided customers to wash their hands before meals, so that consumers entering the store can get multiple safety guarantees from payment and consumption, eating habits, etc. It is reported that some of the new stores of Lao Xiang Chicken also provide vegetable seeds to customers for free, so that the concept of "green and healthy" can be brought back to thousands of households with customers.
In addition to the above, the "self-inspection and self-correction" system, mystery shopping system, and self-feedback collection channels for their food safety have added a big "assured lock" to their food safety, which is why in recent years, even if there are more than 1200 stores, we rarely see the situation that the hometown chicken has caused safety accidents and damage to customer interests in store service or food safety, which can not be exaggerated. Lao Xiang Chicken has been at the forefront of the safety management of national catering, especially fast food, and in some respects they are even better than well-known foreign fast food chains.