The Spring Festival holiday in 2024 has ended, and this year's holiday presents a warm atmosphere of "popularity, hot consumption, and strong New Year's flavor" across the country, and the passenger flow is "northbound and southbound". From February 10 to 17, West Airlines, a subsidiary of HNA Airlines, carried out 1,351 flights, an increase of 76% compared with the Spring Festival holiday in 20234%, an increase of 328%ï¼›Carriage of passengers 24710,000 person-times, an increase of 78% compared with the Spring Festival holiday in 20235%, an increase of 315%, and the number of flights and passengers exceeded the highest level in history.
It is reported that from February 13 to 17 (the fourth to the eighth day of the first lunar month), the daily passenger traffic exceeded 30,000 people, of which the passenger traffic on February 14 (the fifth day of the first lunar month) and February 16 (the seventh day of the first lunar month) reached 3190,000 passengers, the highest single-day passenger flow peak in the past year. Thanks to the rapid development of Chongqing's cultural tourism industry and the favorable influence of the Internet celebrity city effect, the average passenger load rate of Western Airlines' inbound and outbound routes in Chongqing has reached more than 94%, and popular tourist routes such as Sanya, Harbin and Xishuangbanna are still popular, with flight load rates exceeding 98%.
During the Spring Festival, passengers on West Air flights queued up for check-in.
In terms of operation support, in order to ensure a "safe, convenient and warm Spring Festival", West Airlines carried out emergency drills before the holiday, including coping with factors such as peak passenger flow, rain and snow. During the holiday, the personnel reserve of each production and operation position is sufficient, and the duty arrangement and backup system are strictly implemented to ensure that the personnel are in place when the flight is abnormal. In accordance with the "five early" principle of "early warning, early consultation, early decision-making, early disposal, and early notification", the next day's risk assessment meeting and regular safety production meeting are held every day, combined with the national traffic information, and the airport transportation management committee and control units are linked to avoid flight delays through reasonable allocation of transport capacity and the formulation of routes to avoid congestion points, and the flight normality rate during the Spring Festival is 9341%, 0 higher than the average level of civil aviation74 percentage points to ensure smooth and normal travel for passengers.
West Airlines ground service staff serve elderly passengers.
In terms of passenger services, during the Spring Festival, we continued to provide intimate services for first-time passengers, elderly and child passengers, and emergency passengers, and arranged personnel to provide full-process services from check-in, security check, boarding gate, and apron to ensure that passengers received protection guidelines in a timely manner, and protected more than 200 special passengers. On Chinese New Year's Eve, the "Dragon Prosperous World, 'West' Festival" themed flight activity was launched, inviting passengers to share their expectations and wishes for the New Year in their hometown dialect, distributing New Year greeting cards to passengers, writing New Year wishes at an altitude of 10,000 meters, interacting with children and giving New Year gifts. In order to ensure that passenger complaints are dealt with in the first time during the festival, West Airlines has increased the investment in human resources in the background, made the initial response on the same day after receiving the passengers' complaints, established a escalation processing mechanism, fully delegated the first-line authorization, and solved the passengers' complaints in a timely manner, with an average of 107 days, set up 7*24 hours service inspector** (023-86859618) to accurately answer passengers' travel service-related questions, so that "electricity must be answered, questions must be answered, and letters must be returned", received 3 thank-you banners from passengers, and praised 10 times.
West Airlines' "Dragon Prosperity, 'West' Festival" theme flight.
In terms of employee care, during the Chinese New Year's Eve and Spring Festival, Western Airlines and trade union leaders continued to carry out front-line employee condolence work, and spent the Spring Festival with employees who stuck to their posts through flights to welcome and send off, Chinese New Year's Eve dinner, and distribute condolences and red envelopes. During the eight-day Spring Festival holiday, free working meals will be implemented throughout the day, and various logistics services will be fully provided for employees, so that employees can work with peace of mind and make every effort to ensure the Spring Festival.
Leaders of Western Airlines and trade unions expressed their condolences to the front-line employees who stuck to their posts.
According to the characteristics of the previous Spring Festival, it is expected that the return peak after the Spring Festival will last until the Lantern Festival on the 15th day of the first lunar month. According to the national meteorological forecast, it is expected that most areas of the country will be affected by the cold wave from February 20 to cool down significantly, West Airlines will pay attention to the weather conditions of the navigable cities in a timely manner, continue to do a good job in various safety production and service guarantees, and make every effort to do a good job in the 2024 Spring Festival transportation to ensure the safety of civil aviation operation and passenger travel, and escort passengers to return safely and smoothly.