As the pace of spring approaches, the beauty salon market ushers in a small peak of consumption, and consumer disputes in the beauty salon industry occur from time to time. The Liuzhou Municipal Consumer Council focused on a dispute consultation on the inducement of consumption caused by the "free experience" beauty service, and Xie Xiongsheng, a lawyer from Guangxi Bugao Law Firm, answered questions about the consultation.
Ms. Wang consulted: Recently, in the process of accepting the free experience service provided by a beauty shop, the beauty shop only cared for half of her face, and compared the difference between the left and right faces during the care process. Because he was worried that his image would be affected by the effect of care, he agreed with the merchant to continue to care for the other half of his face, and spent a total of 6,888 yuan afterwards. Ms. Wang believes that merchants have induced and forced consumption behaviors, and wants to consult: how can they protect their own rights and interests?
Lawyer Analysis:
According to Ms. Wang's description, she was experiencing induced consumption. Before providing Ms. Wang with a free trial of the treatment, the beauty salon should fully inform Ms. Wang of the scope of the treatment, the beauty products used, and the corresponding consequences. If there is evidence to prove that the beauty shop has not fulfilled its obligation to fully inform, the beauty shop has indeed engaged in the above-mentioned misleading publicity behavior. If Ms. Wang makes a major misunderstanding and makes a purchase, she can claim to cancel the service contract and require the beauty salon to return the price or compensate for the relevant losses.
It is suggested that Ms. Wang can try to communicate with the person in charge or management of the beauty shop, explain the situation and ask for a problem. If the problem is not resolved, you can lodge a complaint with the Council or call 12315**. If the situation is serious and cannot be resolved through negotiation, you can file a lawsuit and protect your rights through legal proceedings.
Legal Tips:
According to Article 20 of the "Consumer Rights and Interests Protection of the People's Republic of China", "business operators shall provide consumers with information on the quality, performance, use, and validity period of goods or services, and shall not make false or misleading publicity".
Article 18 of the Regulations of the People's Republic of China on the Protection of Consumer Rights and Interests** "Business operators shall use easy-to-understand methods to truthfully, comprehensively and accurately introduce and explain to consumers the information on the goods or services they provide, and in accordance with laws, regulations and commercial practices, take the initiative to inform consumers of important information that may affect their purchase choices" "Article 33: Life beauty service operators shall use and sell materials and supplies that comply with relevant national product quality and safety and health regulations and standards. In addition, consumers will be truthfully and comprehensively informed of the indications, contraindications and precautions of beauty in advance, and the written consent of consumers or their guardians shall be obtained. ”
Reminder from the Council:
When choosing beauty services, consumers should carefully understand the reputation and business status of the business, understand whether it has a business license and other relevant qualifications, and consumers with special service needs such as freckle and acne should choose a professional beauty institution. Don't believe in advertising, be cautious about services and products that claim to be too magical, and choose stores with a certain scale, a certain influence, and good service evaluation for consumption. Consumers should consider carefully when receiving services, consume rationally, and enhance their awareness of self-protection and rights protection. In case of consumer disputes, consumers can first communicate with the merchant to resolve the problem, and consumers should pay attention to keeping the samples and relevant evidence of the problematic food when protecting their rights, so as to better protect their legitimate rights and interests, or call 12345 or ask the market supervision department for help.
This month's lawyer reception day is arranged
Reception hours:Every Tuesday (weekday) of the month from 15:00-17:30 p.m
Reception Lawyer:Lawyer Long Yuezhuang of Guangxi Guiliu Law Firm, lawyer Fu Wancheng of Guangxi Zhongwei Law Firm, and lawyer Chen Yanjun of Guangxi Wanyi (Liuzhou) Law Firm.
Consultation address:Liuzhou Consumer Council Lawyer Studio (Room 108, Liuzhou Market Supervision and Administration Bureau, No. 1 Tandong East Road).
Inquiry**:
Correspondent: Yi Hanyuan |Editor: Lan Kai |Typesetting: Chen Liuqian.