At present, the main challenges faced by elderly care institutions include insufficient manpower, uneven distribution of resources, cumbersome service processes, and difficulty in meeting the personalized needs of the elderly. These challenges have led to inefficient and uneven service quality in elderly care institutions, making it difficult to meet the growing demand for elderly care services. With the rapid development of Internet technology, the application of information technology in the field of pension services is becoming more and more extensive. The smart pension + Internet nursing system came into being, aiming to use advanced technical means to improve the service efficiency and quality of elderly care institutions and meet the diverse needs of the elderly.
1. Overview of the smart pension + Internet nursing system.
1.System composition and core technology.
1) The smart pension + Internet nursing system is mainly composed of intelligent terminal equipment, cloud computing platform, big data analysis and other parts.
2) The system adopts core technologies such as the Internet of Things, cloud computing, and big data to realize real-time data collection, transmission and analysis, and provide strong support for the operation management and nursing services of elderly care institutions.
2.The main functions and service scope of the system.
1) The main functions include health monitoring, nursing services, life care, etc., covering all aspects of the daily life of the elderly.
2) A wide range of services, including the daily operation and management of elderly care institutions, the training and management of nursing staff, and the collection and analysis of health data of the elderly.
3.Comparison with traditional elderly care institutions.
1) The service process of traditional elderly care institutions is cumbersome, the information is not transparent, and it is difficult to meet the personalized needs. The number of nursing staff is limited, making it difficult to provide comprehensive and meticulous care.
2) The smart pension + Internet nursing system realizes the digitization and intelligence of services and improves service efficiency and quality through the integration of advanced information technology means. The system can monitor the health status and needs of the elderly in real time, provide accurate service suggestions for caregivers, and meet the personalized needs of the elderly.
Second, the specific performance of service efficiency improvement.
1.Process optimization of nursing work.
1) Formulation and implementation of care plans: The system provides personalized care plan recommendations for caregivers by collecting and analyzing the health data of the elderly. Caregivers can quickly develop a care plan based on the system's recommendations, improving the pertinence and effectiveness of the plan.
2) Digital management of nursing records: The system adopts an electronic nursing record method, and nursing staff can update and view nursing records at any time through mobile devices to achieve real-time sharing of information. This greatly reduces the tediousness of paper records and improves the efficiency of nursing work.
3) Application of real-time monitoring and early warning system: The system can monitor the physiological data and health status of the elderly in real time, and once an abnormal situation is found, an early warning will be issued immediately to prompt the nursing staff to take corresponding measures. This greatly improves the timeliness and accuracy of nursing work, and reduces the probability of unexpected events.
2.Rational allocation of nursing resources.
1) Allocation of human resources: The system provides reasonable suggestions for the deployment of nursing staff for managers by analyzing the demand and supply of human resources in elderly care institutions. This helps to optimize the allocation of human resources and improve the efficiency of human resource utilization.
2) Intelligent management of materials and equipment: The system uses Internet of Things technology to intelligently manage materials and equipment to realize remote monitoring and maintenance of equipment. This ensures the timely maintenance of materials and equipment, and improves the operational efficiency and service quality of the elderly care facility.
3) Cross-agency or cross-regional resource sharing: The system supports resource sharing and cooperation between different pension institutions to achieve optimal allocation and complementarity of resources. This will help alleviate the problem of resource constraints and improve the service level of the entire pension service industry.
3.Empowerment of caregivers.
1) Professional skills training and learning: The system provides a learning platform to provide professional skills training and knowledge update opportunities for nursing staff. Nursing staff can learn new knowledge and skills anytime and anywhere, and improve their professional quality and service capabilities.
2) Data-driven decision support and continuous improvement: The system intelligently analyzes nursing data and provides decision support and improvement suggestions for nursing staff. This helps caregivers better understand the needs and service outcomes of the elderly, and promotes continuous improvement and optimization of nursing work.
3. Case analysis.
Case 1: XX Nursing Home.
1.Basic introduction of the institution: XX nursing home is located in the city center, with 200 beds, mainly serving the elderly with weak self-care ability or long-term care. The service content includes daily care, health monitoring, ** training, etc. Before the introduction of the smart pension + Internet care system, the institution faced problems such as insufficient manpower and cumbersome service processes, resulting in low service efficiency.
2.System application introduction: After the introduction of the smart pension + Internet nursing system in XX nursing home, it has fully integrated nursing, medical treatment, ** and other services. The system collects real-time health data of the elderly through intelligent terminal devices to provide personalized nursing suggestions for caregivers. At the same time, the system also optimizes the service process, realizes the electronic management of nursing records and real-time monitoring and early warning functions.
3.Specific performance of service efficiency improvement.
1) Nursing plan development time: It takes an average of 30 minutes to develop a complete nursing plan before applying the system; After applying the system, this time is shortened to less than 10 minutes, which greatly improves work efficiency.
2) Nursing record update frequency: Through electronic nursing record management, nursing staff can update records anytime and anywhere, ensuring the real-time and accuracy of information.
3) Probability of accidents: The system discovers and deals with potential safety hazards in a timely manner through real-time monitoring and early warning functions, which reduces the probability of accidents by 30%.
4.Challenges encountered and solutions.
1) Challenges: Some elderly people are not very receptive to new technologies and resist the use of smart terminal devices.
2) Solution: Strengthen training and guidance to explain the benefits and operation methods of the system to the elderly, and increase their willingness to use it.
3) Challenges: The initial investment cost of the system is high, and the nursing home is facing financial pressure.
4) Solution: Cooperate with social organizations and other organizations to strive for financial support and preferential policies to reduce initial investment costs.
Case 2: YY Care Center.
1.Basic introduction of the institution: YY Nursing Center is a large-scale elderly care institution with 500 beds, including the elderly with strong self-care ability and the elderly in need of professional care. The service covers daily life care, medical care, training and other aspects. Before the introduction of the Jinyangtong pension + Internet nursing system, the institution faced problems such as uneven distribution of resources and high work pressure of nursing staff.
2.System application introduction: YY Nursing Center has realized the intelligent allocation of nursing resources and the reasonable allocation of nursing personnel through the introduction of smart pension + Internet nursing system. By analyzing the health data and needs of the elderly, the system provides accurate service suggestions for caregivers, ensuring the improvement of service quality and efficiency.
3.Specific performance of service efficiency improvement.
1) Resource allocation efficiency: Through the intelligent configuration function of the system, YY Nursing Center can allocate nursing resources and personnel more reasonably, ensuring the timeliness and effectiveness of services.
2) Nursing staff work pressure: The system reduces the work pressure of nursing staff by optimizing the work process and providing accurate service suggestions, and improves their job satisfaction and efficiency.
4.Challenges encountered and solutions.
1) Challenges: Some nursing staff are not proficient enough in new technologies, which affects the application effect of the system.
1-1) Solution: Strengthen the training and technical support of nursing staff to improve their information technology literacy and operational ability.
2) Challenges: Privacy protection and data security issues for the elderly.
2-2) Solution: Strengthen privacy protection and data security measures to ensure that the personal information of the elderly is not leaked and abused.
Through the analysis of the two cases of XX nursing home and YY nursing center, it can be seen that the smart elderly care + Internet nursing system has obvious advantages in improving the service efficiency of elderly care institutions. With the efforts of technological innovation, service model expansion, talent training and policy support, we will promote the healthy development of the pension service industry and provide more high-quality and convenient pension services for the elderly.