Recently, Auto Door Network released the complaint data for February 2024. This month, the complaint index for compact cars reached 5,7786, a month-on-month surge of 177%.
Overall, due to the Spring Festival holiday in February, the complaint index of most models declined. Among them, the complaint index of Qin plus was **65 month-on-month82%, down to seventh place; The three models of Corolla, Mazda3, Anxela and Civic also showed varying degrees of month-on-month decline.
However, the complaint index of the top two models on the list has bucked the current, and the complaint index has skyrocketed. This is mainly due to the fact that BYD pulled the trigger of the "** war" on the first day of the Spring Festival, and other car companies have followed up with price cuts. As a result, the destroyer 05 and Wuling Starlight were subjected to a concentrated complaint from the owners.
Similarly, Chang'an Qiyuan A05 was also affected by the "** war" and jumped to the TOP5 on the list; Peugeot 408 is due to the engine burning oil, chassis abnormal noise problems in a small range of fluctuations, compared with **553%, ranking ninth.
1st place: Destroyer 05 Complaint Index 33729
Typical failure: the manufacturer reduces the price.
Automobile quality complaint comments: This month, the destroyer 05 topped the airborne list, with a month-on-month increase of **404871%, manufacturers are behind the price reduction.
It is understood that the BYD Glory Edition model has been launched in batches after the year, and a significant price reduction has been carried out, which has touched the sensitive nerves of car owners who have just bought a car. A destroyer 05 owner said: he picked up the car on January 27, 24, when the ** was 89,800 yuan, and the price was directly reduced by 10,000 yuan in 20 days, and the current ** is 79,800 yuan, backstabbing old users, asking for a compensation plan.
In the past two years, it has been common for car owners to complain about price reductions, especially in the new energy vehicle market. Judging from the previous situation of old car owners who have reduced the price to protect their rights, if they do not sign the "price insurance agreement" before buying a car, it seems that the requirements of old car owners cannot get satisfactory results.
Second place: Wuling Starlight Complaint Index 83835
Typical failure: the manufacturer reduces the price.
Car quality complaint comments: Wuling Xingguang, as one of the followers of BYD's price reduction tide, is undoubtedly on the list of compact car complaints. In February, Wuling Starlight's complaint index was 83835, a sharp increase of 21961 from January84%, becoming the model with the largest increase in the TOP10 list.
Compared with other price reduction models, Wuling Starlight is a new model that was only launched at the end of last year, and it was reduced by 6,000 yuan in less than 3 months after it was listed. The owner reported that the Wuling Starlight 150 he bought in December last year was priced at 10580,000 yuan, but on February 20, 2024, Wuling officially announced a price reduction, which was considered unfair treatment by old car owners, and some car owners even described this as "taking old car owners as leeks". At present, the owner of the car has asked Wuling official to "compensate for the price difference of 6,000 yuan" or "give no less than 10 times of maintenance" compensation.
Wuling Motors has always advertised that it is the "People's Wuling", and if this complaint is not dealt with, I am afraid that there will be a loss of consumers.
3rd place: Corolla complaint index 27195
Typical failure: Blockage of the particle trap.
Car Quality Complaint Review: In February, the Corolla's complaint index declined, down 46 month-on-month61%。However, the problem of clogging the particle trap is still the main cause of complaints from car owners.
It is reported that since the introduction of the National 6 emission standard, most fuel vehicle brands have been equipped with particle traps. A large number of car owners complained that after the blockage of the particle trap of the vehicle, the motor could not be started, and the engine worked for the whole process, and there were problems such as high fuel consumption, insufficient power, and high engine noise.
In the face of a large number of complaints from car owners, I believe that Toyota, as a century-old car manufacturer, will give car owners a satisfactory answer.
4th place: Mazda3 Nexera Complaint Index 1032
Typical failure: Thermostat failure.
Car Quality Complaint Review: Mazda3 Nexera's complaint index is 1032. Month-on-month decrease of 899%。This month, a thermostat failure was the main cause of complaints about the Mazda3 Nexera.
The owner said: After the thermostat failure, the water temperature is low and the temperature rises slowly, and the heater is usually not even open.
It is understood that the thermostat as a "small part" in the engine cooling system, although the technology and process are not complicated, but it plays a vital role in a specific situation, it will be based on the temperature of the coolant to decide the "switch", and a large number of Angkesaila owners feedback the "slow heating" problem, it is likely that the thermostat is in a "on" state, the coolant at low temperature into the large circulation, should not dissipate the heat in the heat dissipation, this situation usually shows that the warm air in winter is not hot, the speed is not high, even the fuel consumption is high, the power is insufficient, etc., and in extreme cases, it may even burst the cylinder.
At present, the owner hopes that the manufacturer can pay attention to it and give an explanation.
Fifth place: Chang'an Qiyuan A05 complaint index 693
Typical failure: the manufacturer reduces the price.
Automobile quality complaint comments: Like Wuling Starlight, Changan Qiyuan A05 has also been affected by BYD's "** war". In February, Changan Qiyuan A05 had a complaint index of 693. It jumped directly from no ranking in January to fifth place in the February list.
The owner complained that he bought a Changan Qiyuan 70 Air on February 5, 2024, and in just two weeks, the official model was discounted by 15,000 yuan for a limited time.
In general, price reduction is one of the important means for car companies to increase sales; But for old car owners, it is undoubtedly a betrayal of trust. In the process of market competition, car companies should pay attention to protecting the rights and interests of consumers, and should not sacrifice long-term brand value and customer base for short-term gains.