Recently, the 2024 International Aviation Congress (IAS) was successfully held in Hanoi, Vietnam. As the host airline of the event, Vietnam Airlines highlighted the status of Vietnam Airlines and Vietnam's aviation industry, as well as the international community's trust in Vietnamese destinations.
Vietnam Airlines).
Since its inception in 1988, the International Aviation Congress has been an important annual event for the aviation industry, bringing together global aviation industry leaders and experts to discuss and explore the ever-changing aviation landscape.
The theme of this year's International Aviation Congress is "The Aviation Industry: Navigating an Uncertain Environment". Four panel discussions covering industry trends, operational efficiency, service quality, and the use of AI in solving industry problems.
60 representatives from various airlines, international organizations and Vietnam** departments from around the world had in-depth**, dialogues, and even some of the decisions that will affect the future of the aviation industry. Professor Nawal Taneja from The Ohio State University, USA, and representatives served as moderators for the discussions. Professor Nawal Taneja has more than 50 years of experience advising airlines and aviation-related companies around the world.
Mr. Le Hong Ha, President and CEO of Vietnam Airlines, said: "Every airline must focus on strategic vision, customer experience, adoption of new technologies, sustainability, safety and security, and employee engagement to proactively respond to the complex aviation environment. Only in this way can airlines achieve long-term growth and sustainable growth in the ever-changing aviation market. ”
Vietnam Airlines).
During the conference, experts shared their views on current issues and trends affecting airlines, such as customer centricity, operational disruptions, ecosystem collaboration, sustainability, and ways to improve operational efficiency and service quality. In addition, topics such as "Opportunities and Challenges in the Application of Advanced Technologies" and "The Impact of AI on Operations and Customer Service" were discussed.
As the host airline, Vietnam Airlines took the opportunity to explore the challenges facing the aviation industry in order to implement an effective development strategy in the ever-changing market environment. The conference will also help raise the profile of Vietnam and its people among international tourists.