Uncle Liu, an octogenarian empty nester, accidentally paid twice in a row when he bought an "erhu online course", and the old man suspected that he had been deceived and asked the community for help. Immediately, a community grid member on Pingyang Road contacted customer service for coordination, and 799 yuan was returned to the old man's bank account.
On the morning of March 6, Uncle Liu, a resident of Pingyang Road Radio and Television Community, approached the community for help and explained what happened. Although I am old, I like to play with smart phones, online shopping, online car-hailing, Douyin, WeChat everything, because I am a person all year round, I have more hobbies, and I have signed up for a lot of interest in online classes, one of which is Erhu. However, when I placed an order and paid for the course online just now, I found that the other party had received money from me twice, so I thought that the other party was **, so I came to the community for help.
The grid staff took Uncle Liu's mobile phone and began to check carefully, and found that this online course platform is located in Chongqing, and it is not ** to check the qualifications, and the old man repeated the payment of 799 yuan twice because he made a mistake when using the "fingerprint payment", and swiped his fingerprints twice in a row. Subsequently, the grid staff will take screenshots of the "payment records" and "bank statements" and communicate with the online teachers and customer service staff. The other party said that he only received one sum, and he needed to reply after further inquiry.
At noon on the same day, the grid staff called the customer service staff and the online teacher again, and the other party replied that the financial staff did receive two payments from Uncle Liu, and then returned the overcharged money in the same way. Reporter Han Rui, correspondent Niu Lingchong, Taiyuan Evening News.