In the following days of Xinhui, it is to walk the streets and alleys, there is a feeling of wandering the streets and alleys with nothing to do, and when you are tired, you will go back to your residence to rest and shop online.
In the streets and alleys of Xinhui, it is still found that many stores have been closed for some time, and the atmosphere of economic recession exists all over the country.
People always have to flow, buy a breakfast, buy a bottle of water, get a haircut, etc., no matter how sluggish the market is, there is still business, the reason for closing the door, the reason for the business, and even some small shops will still have customers in line.
At a small restaurant near where I live and walk by, I often see customers queuing. I often go to another steamed bun shop, the business is also hot, there are customers at any time, although it is not a queue, but from morning to night, customers are constantly very bad. In the context of the boom in online shopping, physical stores can only survive if they operate more professionally and provide more thoughtful services.
Online sales have become a megatrend. In Xinhui, it took more than ten days to buy 40 orders online, and from the perspective of the purchased products, the satisfaction rate reached more than 80%, and only one order was delivered by mistake, but it was quickly refunded. The reason why you dare to place such an order in a short period of time, some people will ask, aren't you worried about buying fake and shoddy products? Of course, don't worry, the confidence mainly comes from the recognition of the platform.
I didn't have much interest in online shopping before, but in early May last year, I changed my prejudice against online shopping by purchasing a drone online. I remember spending nearly 1,000 yuan to buy a drone to fly and play, and it flew for 6 days after receiving the goods, but the result was that it fell in pieces, the wings were broken in many places, and finally the engine was broken, and it couldn't fly at all. So I opened the purchase platform, checked the after-sales, it turned out that there was a 7-day no reason to return the service, I chose to return, I thought I fell into slag, left useless, and returned to the merchant, how much money can be refunded, and I won't want to return a penny.
When the merchant receives the return, the drone that has fallen into slag will be photographed and sent to the platform, which means to tell the platform that the drone is incomplete and refuses to refund. I didn't pay attention to it for a few days, and unexpectedly it didn't take long for the platform to refund the full amount, the reasons: first, the merchant did not provide enough evidence, and second, it was necessary to carry out a seven-day return without reason. I also applied for after-sales service on the 7th day. There is another important link here, that is, after receiving the goods, I did not click to confirm the payment in time, and the money is still in the management of the third-party platform, otherwise it will be troublesome to click to confirm the payment and then apply for a refund after after-sales service.
Another time was in mid-June to buy tea online, a look is Wuyishan black tea, not expensive, also**, I placed an order to buy a few boxes, just after the order was placed, the merchant played ** to promote a better quality, but the money for this one has to be paid directly to the SF courier, I calculated, a total of nearly 200 yuan, and agreed.
When I received the tea to open one by one, the taste was very poor, quickly opened the after-sales service, chose to return, the money paid through the platform was quickly refunded, paid to the SF courier of more than 100 yuan, although I feel that I will not come back, but I have been paying attention to the return situation, when I found that the other party has received the goods and still has not refunded, so I took the initiative to contact the merchant's customer service, and the customer service said to check if the goods are received, they must be refunded. After a few days of delay, the tea money was still refunded in full. During the period, I paid attention to the tea on the platform, and there may be too many returns, and the platform was forced to remove it from the shelves.
40 orders were placed in Xinhui in a short period of time, first, most of them were daily necessities, which were not worth a few dollars; Second, the receipt is fast, less than 2-3 days, more than 3-5 days; The third is free shipping for all, and the fourth is to study and identify online shopping skills.
Online sales fees are a mental game between merchants and customers. A piece of the same product, different merchants, different platforms to sell ** will also be different, if the product is not expensive, a simple comparison, see the right order. Expensive goods still have to be compared with many heavy orders, although most of the online shopping can be returned within 7 days without reason, but I try not to use it, I feel that it is a waste of social resources, and I feel uneasy.
There is also a phenomenon of online shopping, when you just place an order and pay for a product, the platform will suddenly recommend the same product to you, but it is cheaper. This is easy to do, you can continue to place an order to buy this, the previous order has generally not been out of the warehouse, and it will be refunded quickly after canceling the order.
Now the evaluation in the product review area has lacked authenticity, as long as you give a good review after receiving the product, the merchant has a yuan red envelope to give, but the bad reviews can be referred to.
The rapid development of the network economy is not only reflected in the first place, but also because the customer first of the platform is far better than the offline economy.
Walking in Xinhui, sometimes I am thinking, in fact, there are a few large enterprises like Huawei, Jingdong, **, the most are small and micro enterprises, these small and micro enterprises can not make chips, new energy vehicles, can not build houses, through online shopping found that these small and micro enterprises with a spirit of change and innovative ideas, products are inseparable from ordinary people's homes, and the same market is huge. It's important to be grounded in doing things.