She didn't say it explicitly, but my aunt posted a circle of friends, which is the unboxing of Wangzi milk**, and my uncle also posted Douyin, and I can't say how my uncle is, but I am actually very unhappy in my heart, and this kind of thing happened before the fifteenth Lantern Festival of the first month of the New Year. Ms. Xu said.
It all started on the sixth day of the first month. On the same day, Ms. Xu spent 206 yuan on the Meituan Preferred platform to buy two cartons of Wangzi milk. On the eighth day of the first lunar month, she carried milk to her uncle's house to pay New Year's greetings; On the tenth day of the first lunar month, my aunt posted a circle of friends, and the content of it surprised her.
This carton of milk was supposed to be the kind of Wangzi milk from 24 cans, but when I opened it, I found that there were 24 boxes of banana milk of the brand of Mu Manxi, 3 of which were empty cans, 1 of which had not been opened, and 1 of which was an empty jar of Red Bull. ”
Ms. Xu told us that she had bought two cartons of milk, and that one of them was the problem. Multiple brands of drinks appeared in the boxes, and there were even a few empty cans.
Things became a little unbelievable, and the reporter also checked with Ms. Xu's uncle. We saw that one can of Wangzi denim and three empty cans of Wangzi in the box belonged to the same batch, all of which were shipped on January 16 this year. In addition to Wang Tsai and Red Bull, 24 bottles of Mumanxi banana milk were neatly placed in the carton. After inquiry, the ** of 24 bottles of Mumanxi banana milk is less than 16 yuan. And Ms. Xu's purchase of Wangzai's ** is 103 yuan per box.
Ms. Xu's uncle said that when she brought it in, she couldn't see the outer packaging at all, but she was completely dumbfounded when she opened it, "My wife was angry when she opened it, she said who sent it, and immediately called ** to me." ”
Ms. Xu was so embarrassed by the shopping experience that she then complained to the Meituan Preferred platform, which also refunded the carton of milk, but Ms. Xu still wanted an explanation, "They just left it at the door of the house and left, and they didn't feel anything unusual when they brought it in." ”
There is no abnormality in the outer packaging, is there a problem with the manufacturer when it leaves the factory? Want Want Group's customer service staff said that their products have undergone multiple strict inspections before leaving the factory, and it is impossible for cans of other brands of beverages to appear, and suggested that consumer Ms. Xu consult Meituan's preferred merchants.
Ms. Xu also believes that the contents filled in the package are not products of Want Want Group, and she feels that the possibility of problems with the manufacturer is relatively small, "I think that the possibility of problems with the goods in the distribution of the Meituan Preferred Platform is a little greater." ”
The reporter sorted out Ms. Xu's shopping process, and she placed an order with Meituan, which was responsible for procurement, deployment, and home delivery. It involves ** merchants, pick-up points, and transport vehicles. What's the problem? The reporter also contacted the Meituan preferred platform.
Meituan's preferred customer service staff said that the goods were provided by Meituan's ** merchants, and Meituan did not evade responsibility after problems, "Some information may not be found on our side, but we will investigate the situation of the merchant's factory and which link in the transportation process is problematic, no matter what, it is caused by the lack of supervision on our platform." ”
Meituan Optimal said that the commissioner has intervened in the matter and is currently investigating, and once verified, the platform will punish the corresponding departments and personnel, and at the same time give Ms. Xu a satisfactory answer. We will continue to pay attention to the truth of this matter.