Recently, the captains of Line 1141 in Xixian New District, Xi'an, Shaanxi Province received a pennant and a letter of thanks, because of the "one-minute agreement" proposed by a passenger to bring them a warm story.
The story begins in 2021, when Ms. Lu, who moved to Xi'an for work, needs to take the 1141 bus home every night after work. She couldn't catch the last train, so she begged the captain to wait for her for a while. This request lasted for two years, and the commanders formed a tacit understanding with her, and always reminded the commander who picked up the car to pay attention to whether Ms. Lu was on the bus every night.
It is understood that the last train on Route 1141 usually has only one passenger, Ms. Lu, and if the bus captain departs on time, she may miss it. However, wait a minute for the commanders to pick her up and set off. At the same time, Ms. Lu also tried her best not to add trouble to the captains, she would trot to the station every time she left the subway entrance, and if there were special circumstances, she would also contact the conductor in advance without waiting for her.
Driver Huang Zhengwu proposed "wait one more minute" for the first time, and he said that as long as it is something to improve the passenger experience, they will do it. This subtle care has aroused praise from netizens, who have expressed their touching and warmth. The warm story behind this "1-minute appointment" also expresses the attitude of the bus staff towards meticulous service and passenger experience.