The ** ringtone of the courier brother used to be an indispensable part of our lives. But recently, with new regulations, this familiar melody seems to have become extravagant. Couriers have complained that playing ** has now become the most time-consuming part of their work, what is going on?
First, we need to understand the background of the new rules. In today's pursuit of high efficiency, the express delivery industry is also constantly optimizing the distribution process and reducing unnecessary links. The new rules require couriers to minimize the amount of time they spend communicating with customers before delivery to improve efficiency. It sounds beautiful, but the reality is skinny. The courier Xiao Zhang said helplessly: "Now if every customer is confirmed, don't do anything else at the end of the day." ”
The question is, has it really become a time killer for couriers? Of course not. There's nothing wrong with that, it's a bridge between the courier and the customer. The question is how to make reasonable use of this tool on the premise of ensuring the quality of service. Some areas have begun to try to use smart express lockers, SMS notifications and other ways to replace**, the effect is good, but it is not a panacea.
This begs the deeper question: how do we think about service versus efficiency? In the courier industry, time is money, but the quality of service is equally important. If communication with customers is sacrificed for the sake of speed, it may ultimately damage the customer experience or even the long-term interests of the business.
So, what we need is a balance. Courier companies should explore more efficient ways of communication, such as smart delivery times, optimized route planning, etc. At the same time, couriers need to be trained on how to communicate with customers more effectively.
Finally, I would like to ask you a question: which part of the courier service do you think is the most important? Is it speed, or communication? Or, do you have better advice to help couriers work better under the new rules? Let's think together and find the best balance point for the courier brother that can save time and provide satisfactory service.