Peninsula all** reporter Guo Zhenliang.
Recently, the blogger "Master Yu Kitchen Technology", who has nearly one million fans on the whole platform, shared an experience in the Qingdao subway on social platforms and praised the "Green Wave Changda" service. According to "Master Yu", "Qingdao Metro's hidden service, connector code: you just need an anxious expression." Successfully received the "joint code" of "Master Yu", it was Jiang Xinyi, the station attendant of Qingdao North Metro Station, who joined the company in 2022, loves sports, is determined to check in the great mountains and rivers of the motherland, and is a sunny "00" post-Qingdao girl.
Jiang Xinyi's life photos).
I didn't expect my daily work to be recognized by so many passengers. Jiang Xinyi said. "As soon as the train closed, I was about to stop and stand guard as usual, and when I saw the passenger hurriedly running down the escalator, checking the arrival time of the next train and looking at his phone, I felt that he might have to catch a flight. According to my work habits, I checked with him if he was going to the airport. After getting his affirmative reply, I quickly contacted the vehicle control room to open the 'green wave channel' for him and start the linkage mechanism with Jiaodong Airport Station. At the same time, I guided him to contact the airline ** to check in, saving ...... time on the spotAbout half an hour later, I received the news from Jiaodong Airport Station that the passengers had been successfully sent to the check-in desk. On this flight, we helped passengers catch up! Talking about the experience of that day, Jiang Xinyi recalled.
In fact, that day, Jiang Xinyi not only helped "Master Yu" catch the plane, but also helped a separated child find his parents.
At around 10:40 on the same day, Jiang Xinyi picked up the train at the upward platform of Line 8. When the train closed, she noticed that a little girl had not caught the train, and the girl's mother had already boarded the train alone. Jiang Xinyi quickly rushed to the girl's side, while holding her hand to comfort her, while contacting the vehicle control room, the scene and the platform door number, the little girl's physical characteristics and other information reported, during this period the little girl's mother contacted the little girl through the ** watch, Jiang Xinyi had a simple communication with her, and learned that the mother and daughter were going to catch a plane, and the time was urgent, so Jiang Xinyi agreed with them to arrange for the little girl to meet her mother at the next stop. Later, after the next train arrived at the station, Jiang Xinyi took the little girl onto the train and arranged for the little girl's mother to get on the train from the same platform door. A few minutes later, the girl met her mother smoothly and successfully caught the plane.
Jiang Xinyi rushed to the little girl).
Jiang Xinyi is a well-known 'warm-hearted' in the station, the elderly with limited mobility, tourists with large luggage, and passengers with babies in their arms, Jiang Xinyi will come forward to help when she sees it. When it rains and snows and the large passenger flow is guaranteed, she will also take the initiative to ask for help and rush to the front line. Li Xin, head of Qingbei Station District, said.
Qingdao North Metro Station, where Jiang Xinyi is located, is the first three-line transfer subway station in Shandong Province, and is seamlessly connected to Qingdao North Station of the National Railway, connecting major transportation modes such as aviation, railway, and highway, with a maximum daily passenger flow of 240,000 passengers, and is the "first station" for foreign passengers to arrive in Qingdao. The station has the distinctive characteristics of large passenger flow, many passengers from other places, many passengers with large luggage, and high requirements for traffic timeliness.
Members of the Green Wave Service Team are mailing lost items to out-of-town passengers).
On the eve of May Day last year, our station combined with Qingdao Metro Station, Hongdao Railway Station, Jiaodong Airport, Jiaozhou North Railway Station and several transportation hub subway stations to establish a green wave Changda service team, and jointly launched a series of special service measures such as Green Wave Channel, Green Wave Relief Line, Green Wave Pick-up Express, and Green Wave Unhindered Travel, so as to provide passengers with 'green light' linkage service, and so far, help more than 100 passengers catch up with the plane smoothly. Li Xin said.
Because she is enthusiastic, good at business, reliable in her work, and often helps us solve and feedback problems, we also elected her as the democratic spokesperson of our team to participate in the democratic management of the station area on behalf of everyone. Liu Yixin, a station attendant at Qingdao North Metro Station, said.
Jiang Xinyi is helping passengers).
Qingdao North Metro Station takes team construction as the starting point, and uses "small legislation + secondary distribution" to reward employees who take the initiative to help passengers and innovate service initiatives, and many service initiatives are put forward by employees through practice in their daily work.
In fact, in Qingdao Metro, there are many, many such heart-warming stories.
At Qingdao North Metro Station, the female passenger only confirmed the arrival time of the train with the station staff, and the staff directly provided one-stop service and arranged for the staff to take her through the "green wave channel" and send her to the check-in office.
Qingdao North Railway Station and Jiaodong Airport Station are linked to help passengers catch their flights).
At Jiaodong Airport Station, the staff saw a family of five looking anxious, so they stepped forward to ask, it turned out that the plane was delayed, and they had to catch the high-speed rail, so the staff opened up the "green wave channel", took the family to trot all the way, and finally stepped on the train home one minute before stopping the ticket check.
Jiaodong Airport Station and Jiaozhou North Railway Station are linked to escort passengers to catch the high-speed rail).
Countless heart-warming moments have brought the convenience of passengers' travel, as "Master Yu" said in **: Qingdao is full of human touch, as long as you promise it, you will really contribute, and it will help you thoroughly. Qingdao Metro will also continue to innovate service measures, strive to improve service quality, escort passengers' travel, and smooth the way for passengers to travel with efficient and high-quality services.