The new regulations of the Measures for the Administration of the Express Market, which will be implemented from March 1, 2024, have put forward new requirements for the delivery methods of express delivery business, which has aroused widespread attention and heated discussions inside and outside the industry. The implementation of the new regulations has not only affected the workflow of couriers, but also triggered a wave of resignations of some couriers, and also stimulated enterprises to rethink their service models.
The new regulations require couriers to obtain the consent of the recipient before delivery, which makes deliveries that could otherwise be completed in a short period of time complicated and time-consuming, resulting in a significant reduction in the efficiency of couriers and the impact on income. In addition, frequent calls can lead to being flagged as harassment by the operator, which is another big problem for couriers. In the face of these new work challenges, some couriers chose to leave their jobs.
Public opinion is divided on the implementation of the new rules. Some consumers believe that the new regulations will improve the security and service quality of express parcels, but others are concerned that it will affect the convenience of express services, especially for office workers, who may be more inclined to use express station services. In addition, some netizens proposed that express delivery services should provide diversified options according to the needs of different consumers, such as adding additional fee options for door-to-door delivery services.
In the face of the challenges of the new regulations, many express companies have begun to take measures to deal with them. Companies such as JD Logistics, Shentong, YTO and Cainiao Express said they would further optimize delivery services and improve fulfillment capabilities, while using technology such as intelligent voice services to reduce communication time and improve efficiency. SF Express said that it will reasonably allocate the scope of employees through big data analysis, and confirm customer pick-up preferences through pre-communication, so as to improve the fulfillment rate of door-to-door delivery.
The implementation of the new regulations has prompted the express delivery industry to face the test of balancing service quality and work efficiency. Courier companies need to continuously explore and optimize service models to meet the diverse needs of consumers, while ensuring a reasonable income and work efficiency of couriers. In addition, reasonable communication mechanisms and technological innovation will be the key to improving service quality. For consumers, understanding and supporting the work of couriers, as well as setting their own receiving preferences reasonably, are also important factors to ensure the quality of service.