Not long ago, Xinti car 001 was injured in a traffic accident in Beijing Yizhuang Economic Development Zone, and it was really anxious and panicked at that moment. Fortunately, the partners of the ZEEKR Wufang Bridge and the Zhongqi Zhongyue store have brought me a lot of comfort.
After the accident, I immediately made an appointment for repair service on the one-click maintenance interface. Unexpectedly, the store staff was faster than me, and they arrived at the scene almost immediately. Not only did they professionally assess the damage, but they also helped me get the car to the store safely. This kind of speed and service is really reassuring.
When the car arrived at the store, I thought it could be repaired immediately, but because the other party applied for reconsideration, my car had to temporarily "settle" in the store. In the past half a month, it is not long to say that it is not short, and it is torment to wait for news every day. Fortunately, Wei Gong, the staff of the store, always kept in touch with me, and told me as soon as there was any progress, which made me feel a lot more relieved. They also prepared spare parts for repairs in advance to ensure that they could start working as soon as they could be repaired.
Finally, the car can be repaired. From damage assessment to repair, to insurance process, everything is so well organized. The partners in the store also synchronized the progress with me from time to time, so that I, a layman, could understand the whole maintenance process. In the end, the car was repaired, the car was inspected, the car was picked up, and everything went well.
On the day I picked up the car, the store also washed my car for free and installed a brand new license plate. During the whole process, I only went to the store once on the day I picked up the car, and the rest of the time the store partners helped me deal with it. This feeling of being taken care of is really a long time coming.
This maintenance experience made me deeply feel the professionalism and intimacy of the ZEEKR store. Not only did they provide a high quality repair service, but they also made me feel at home while I waited. Such a store, such a service, is really worthy of praise!