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Big brands are also questioned about the substandard product quality?
There are many holes in the wardrobe, each hole is of different size, and the store manager actually said that it was reserved from the factory. Since it is reserved, why are some holes screwed? ”
I thought it would be easier to buy a big brand, but some consumers were disappointed with Lin's furniture products.
Consumers questioned Lin's Home Furnishing for evading after-sales responsibility
Mr. Yang from Shanghai bought furniture products such as wardrobes, TV cabinets, desks, and beds in Lin's offline stores. But after the wardrobe was installed, he found that there were multiple holes of different sizes on the board inside the cabinet, some of which seemed to have been propped open, and some of which had screws inside, which seriously affected the aesthetics of the product.
Mr. Yang showed reporters the holes in the inside of the wardrobe.
Mr. Yang believes that the store manager's statement that "the product has a reserved hole before leaving the factory and can be covered with stickers" is a prevarication of responsibility, and the proposed cash compensation of 100 yuan is an act of evading after-sales service.
In addition, he found that the leather at the end of the bed frame was worn, and the reissued parts were different from the original, and the installation position was not correct, so it could only be solved by additional openings.
Mr. Yang showed reporters the wear and tear of the leather of the bed frame.
Mr. Yang was dissatisfied with the defects in Lin's products and the after-sales service of the store. He believes that the store is responsible for the defective wardrobe with multiple unknown holes, either by replacing the panels (which cannot wear the floor of the house when replacing them at home), or by offering a reasonable amount of cash compensation. In addition, he believes that Lin's Home is a big brand, and the parts of the bed should be produced according to the standard size, and there should be no mismatch for the installation of reissued parts.
The opening of the screw of the replacement part does not match the original.
Mr. Qian from Wuxi bought a bed with the model number TPC030 at Lin's Home. However, after the installation was completed, he found that the actual effect of the bed was different from that displayed in the exhibition hall and promotional pictures, and there was an obvious color difference.
Store exhibits (illuminated by spotlights).
Store exhibits (turn off some spotlights).
Mr. Qian showed the reporter the bed after the installation was completed.
The explanation given by the clerk is that the lights in the store are specially debugged, which may be different from the light source of family life, and the color difference is a light problem, not a quality problem. However, judging from the ** provided by Mr. Qian, even when the clerk turned off some of the spotlights, there was a color difference between the backrest of the store's exhibit bed and the backrest of his bed at home.
After Mr. Qian's repeated complaints, Lin's Home finally agreed to his request for return and refund.
He was dissatisfied with the after-sales response speed of Lin's Home. The first is that the store staff has come to verify the color difference, but they have not given the processing results, and they need to ask before replying. The second is that there is no response to complaints in the mini program.
It has topped the Tmall Double 11 category list
Founded in 2007, Lin's Wood, under the leadership of Lin Zuoyi, has taken advantage of the rapid growth of online shopping and has become the first batch of Internet home furnishing brands in China.
In November 2021, Guangdong Lin's Home Furnishing Co., Ltd. handled the counseling registration with the Guangdong Securities Regulatory Bureau, and signed a listing counseling agreement with GF** to be listed on the A-share market.
In August 2022, Lin's Wood officially announced that it was officially renamed "Lin's Home" and brought a new brand logo. The purpose of this move is to take "Lin's" as a starting point to expand the brand and broaden the category, and lay out a number of businesses such as Lin's whole house customization, Lin's sleep, Lin's life, and Linsy kids. As of November 2023, Lin's Home has more than 1,330 offline stores worldwide.
In recent years, Lin's Home Furnishing has shown a strong momentum of development and successfully topped the sales list of Tmall Double 11 home decoration brands in 2023.
However, at the same time as the business expanded, the quality of Lin's home furnishing products ushered in doubts. The reporter noticed a number of consumer complaints about Lin's home furnishings on the black cat complaint, involving products including chairs, leather sofas, beds, wardrobes, etc.
Some complainants said that Lin's home computer chair had many problems, including the backrest could not be adjusted, the small pallet was jammed, and the backrest could not be fixed, and the after-sales response was not timely.
Screenshot**: Black Cat complaint.
Some complainants said that the leather sofa of Lam's home still emits a pungent smell after more than two months of ventilation. The plan provided by the merchant is to compensate a small amount of cash for purchasing activated carbon and photocatalyst for processing.
Screenshot**: Black Cat complaint.
Some complainants were dissatisfied that Lin's home furnishing dealers did not deliver the goods at the agreed time, and the leather on the side of the sofa pedals that arrived was seriously worn.
Screenshot**: Black Cat complaint.
Regarding the consumer complaints mentioned in this article, Consumer Reports sent an interview letter to Lin's Home Furnishings. As of press time, Lin's Home Furnishing replied that it was actively communicating and following up on the after-sales situation of consumers mentioned in the interview letter.
Consumer Reports will also pay close attention to the quality of Lin's home products and after-sales reputation.