On March 1, the Ministry of Transport's newly revised "Express Market Management Measures" was officially implemented, which stipulates that couriers shall not confirm the receipt of express mail without the consent of the user, and shall not deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization. This new regulation has aroused widespread attention and discussion from all walks of life, aiming to standardize the order of the express delivery market, protect the rights and interests of users, and promote the green and low-carbon development of the express delivery industry. However, on the first day of the implementation of the new regulations, the reporter visited the express terminal outlets in many cities and found that the pickup habits of citizens have not changed significantly, and there are still many people who choose to go to the post station or express cabinet to pick up the goods, and the courier is faced with the problem of how to communicate with users and improve delivery efficiency.
It is reported that the introduction of the new regulations is mainly to solve some outstanding problems in the express delivery market, such as the courier in order to save trouble or save costs, without the consent of the user to put the express mail into the post station or express cabinet, resulting in inconvenience or additional costs for the user; The courier throws and tramples on the express mail, harming the legitimate rights and interests of the user; The courier leaks or illegally provides user information, violates the user's privacy, etc. The new regulations clarify the courier's obligation to inform the delivery, requiring the courier to inform the recipient in the form of ** or text message before each express delivery, and obtain delivery consent. If the regulations are violated, the express delivery company will face penalties such as notification of criticism or fines.
The implementation of the new regulations is undoubtedly a major reform of the express delivery industry, and it is also a new test for couriers and users. In the interview, the reporter found that the public has different attitudes towards the new regulations, and some expressed support, believing that this can ensure the safety and quality of express mail, and can also avoid some unnecessary disputes; Some said they didn't care too much, thinking that this would increase the work burden of the courier, and it would also affect the timeliness of the express, and some people were even worried that they would not be able to answer the courier's ** during working hours, resulting in the inability of the express to be delivered. The couriers generally said that the new regulations have brought them certain difficulties, because they need to communicate with each user, which will consume more time and energy, and will also encounter some users who do not cooperate or do not understand, and even some users will feel disturbed or dissatisfied because of the courier's **. Therefore, couriers hope to be able to get the understanding and support of users, and also hope that express delivery companies can provide better training and guidance to help them adapt to the requirements of the new regulations.
The introduction of the new express delivery regulations is a regulation of the express delivery market and an improvement of the express delivery service. However, in order for the new regulations to really come into effect, it also requires the joint efforts and cooperation between express delivery companies, couriers and users. Express delivery enterprises shall strengthen the training and management of couriers, improve the service awareness and professionalism of couriers, improve the process and standards of express delivery services, and ensure the quality and safety of express delivery services. The courier shall abide by the provisions of the new regulations, respect the user's choice and wishes, conduct effective communication and negotiation with the user, and provide rapid, accurate, safe and convenient express delivery services. Users should understand and support the implementation of the new regulations, cooperate with the work of couriers, abide by the rules and agreements of express services, and maintain the good order of the express delivery market. Only in this way can the new express delivery regulations really play their due role, make the express delivery industry more healthy, make the express delivery service more high-quality and efficient, and allow couriers and users to enjoy a better express delivery experience.