The service quality of the property company can be evaluated from the following aspects:
1.Service attitude: whether the staff of the property company is enthusiastic, professional and patient, and whether they can respond to the needs and problems of the owners in a timely manner. The attitude of the staff often has a direct impact on the owner's satisfaction with the property.
2.Service efficiency: whether the property company can respond quickly and solve the problems and needs of the owners and solve them efficiently. For example, whether the repair service can be completed in a short period of time, whether the cleaning of common areas is carried out regularly, etc.
3.Service items: whether the services provided by the property management company are rich and whether they can meet the needs of the owners. For example, whether there are special services such as greening maintenance, facility and equipment maintenance, and safety patrols.
4.Charging standard: whether the charging standard of the property management company is reasonable and consistent with the service content provided. Charges that are too high or too low can affect the owner's evaluation of the property.
5.Stability of service quality: whether the property company can maintain a relatively stable service quality in different time periods and with different personnel. This requires the property company to have a certain management mechanism and culture.
6.Owner satisfaction: The overall evaluation of the property company by the owner can be understood through the owner satisfaction survey, complaint rate and other data.
7.Community environment: the management and maintenance of the community by the property management company, including the performance of greening, hygiene, safety, etc. A clean, safe and orderly community environment is the most intuitive feeling of property service quality for owners.
8.Innovation ability: whether the property company can continuously innovate the service content and service mode and improve the service quality according to the needs of the owners and market changes.
In short, the evaluation of the service quality of the property company needs to be considered from many aspects, focusing on the needs and satisfaction of the owners, as well as the service ability and management level of the property company.