On December 11, at the launch ceremony of the national home appliance after-sales service leader enterprise and the "Suxin Consumption Winter Shopping Festival" held in Suqian City, Jiangsu Province, the list of national home appliance after-sales service leading enterprises in 2023 was announced.
The national leading enterprise in after-sales service of household appliances is to implement the requirements of the "Notice on Several Measures to Promote the Consumption of Green and Smart Household Appliances" of 13 departments including the Ministry of Commerce and the "Notice on Promoting the Consumption of Green and Smart Household Appliances in 2023" and the "Notice on Printing and Distributing the Implementation Plan for the Improvement of After-sales Service of Household Appliances" Review the results of your work.
In line with the principles of scientific standardization, fairness and justice, and reasonable structure, the China Household Appliance Service and Maintenance Association organizes experts to strictly work procedures to review the application materials of enterprises. According to the 2022 annual after-sales service operating income, door-to-door service area, number and structure of employees, technical support level, number of service work orders and service complaint rate and other important indicators were scored according to the file, and finally 52 companies in 24 provinces and municipalities were selected. The leading enterprises in the after-sales service of household appliances reviewed this time not only cover Haier, Midea, Gree, Hisense, TCL and other comprehensive head home appliance enterprises, but also include Jingdong, Suning, five-star and other large-scale sales enterprises, but also Shanghai Daikin, Ningbo Fangtai, Robam Appliances, Iosmith, Jiumu Kitchen and Bathroom and other well-known household appliances in a single category, as well as Qingdao Saiwei, Sichuan Kuaiyidian and other third-party professional service enterprises, can be described as a hundred schools of thought.
Zhao Jie, vice president of the China Household Appliance Service and Maintenance Association, said that the national home appliance after-sales service leading enterprise review work will play a positive role in promoting the development of household appliance after-sales service in the direction of specialization, standardization and facilitation, better meeting the after-sales service needs of consumers, and accelerating the recovery and expansion of green and intelligent home appliance consumption. Based on after-sales service, the leading enterprise in home appliance after-sales service actively explores in continuously meeting consumers' needs for high-quality services, and strives to improve the social status of the home appliance service industry. In recent years, the association has promoted the after-sales service of household appliances to the whole industry chain and cross-border exhibitions, and has forced the quality of household appliances with household appliance services and accelerated the development of household appliance production services with intelligent manufacturing as the main feature. Through the implementation of a series of measures such as the issuance of discount coupons for old and new, and the promotion of the transformation of business premises to smart scenes, we will expand the effective supply of the market, continuously improve the market increment of high-end brands at home and abroad, promote the increase of stock such as color TVs and ice air washing, and promote the replication of the smart scene business model of kitchen appliances, and what consumers see is what they get.
Small incisions make a big difference. As a benchmark enterprise set by the Ministry of Commerce and other competent departments to improve the after-sales service of household appliances, the national leading enterprise of household appliance after-sales service will drive more household appliance after-sales service enterprises to improve service quality, create a reassuring consumer market environment, and improve consumer satisfaction.
It is worth mentioning that in order to improve the professionalization, standardization and standardization level of household appliance after-sales service, and create a safe and comfortable after-sales service environment for household appliances, the China Household Appliances Service and Maintenance Association has also launched an initiative to improve the quality of household appliance after-sales service, including compliance with laws and regulations, integrity management, quality improvement, strengthening security, improving skills and caring for employees. Representatives of the national home appliance after-sales service leading enterprises also signed a service commitment letter on the spot. (Wang Xuguang).