"As long as I receive a takeaway order from this community, I have a headache, and I have to trot all the way into the community to deliver food, and it always overtime. "A number of takeaways and couriers reported that the apple pie community in Chaoyang District prohibits takeaway and express delivery vehicles from entering the community, which brings a lot of inconvenience to their work.
After we receive a takeaway, there is usually only about 24 minutes left to deliver the food, and when there are many orders, we have to deliver four or five at the same time. Now I have only 6 minutes left in the delivery time of this order, and if there is too much time, we will reduce the amount of backup orders. In front of the apple pie community, Xiao Liu, the delivery man, said while speeding up his pace. It took 3 minutes to trot all the way from the gate to the customer's downstairs, and it took 2 minutes to wait for the elevator to finally deliver the meal to the customer before the timeout.
It was really inconvenient to prohibit us from riding into the community. Xiao Liu said that it takes a lot of time to walk into the community, and even attracts customer complaints because of overtimeIf a customer orders too many things at once, it will be difficult for him to carry them so farAt the same time, the electric car is parked outside the gate of the community, and it is easy to lose the meal.
The courier in charge of the distribution of the community also complained about this regulation, the courier Xiao Wang said: "The community is large, there are more than 10 buildings, although the property is equipped with a small cart at the door to pull goods, but because the road to pave bricks is not so easy to walk, it is very difficult to send a trip." ”
The reporter learned that the regulations prohibiting takeaway and express vehicles from entering the community are not the only ones. Many delivery workers and couriers are very dissatisfied with this. "We feel unfair that the postmen and postmen can ride bicycles into the community, and the owners can also ride electric vehicles in the community, but we feel that it is unfair to prohibit delivery people and couriers from riding bicycles. A delivery man said.
The views of the owners of this community are divided into two groups: some owners believe that the delivery staff can ride in and deliver the food to customers faster;Some owners believe that there are many elderly people and children in the community, and the delivery man rides "on a rampage", which has a lot of potential safety hazards.
The manager of the property service department of the community said that it is the opinion of the owner not to allow takeaway and express trucks to enter the community, and the property is only managed on behalf of the owner. In the past, there have been several incidents of takeaway trucks scratching pedestrians in the community, and some takeaways in order to hurry, go against the road, speed, park indiscriminately, and break through the access control. After the owner reported many times, the property took measures to prohibit takeaway and express delivery vehicles from entering.
Peng Yanjun, a lawyer at Beijing Changhong Law Firm, believes that if the property management company prohibits takeaway and express delivery vehicles from entering the community, if the property management company implements the management regulations and implements the decisions of the owners' general meeting or the owners' committee, it is a normal performance of duties, and the owners have the right to make corresponding provisions on the personnel entering and exiting the gate in accordance with the procedures. If the property management company unilaterally imposes restrictive provisions on the delivery staff, without the authorization of the property owner, and there is no sufficient legal basis for such behavior, it is an improper restriction. Peng Yanjun suggested that the key to resolving the conflict is that the two sides should understand and cooperate with each other, and the property should understand the anxiety of the delivery staff racing against time, and the delivery staff should also understand the pressure of the property to maintain order. Both parties can design solutions that take into account and balance these interests, such as providing bicycles at the entrance of the community for delivery workers to transferProperty management companies set up collection points to help collect collection, or help deliver to the owner's home, etc., are all effective solutions.
**: Beijing**client Reporter: Chu Yingshuo
Process edit: u029