E-commerce infringement mainly refers to the infringement that occurs on e-commerce platforms, including infringement of intellectual property rights, sale of counterfeit goods, malicious evaluation, etc. These behaviors not only seriously affect the reputation and image of the e-commerce platform, but also bring a lot of losses to consumers. Among them, the most common e-commerce infringement is the infringement of intellectual property rights, such as patents, trademarks, copyrights, etc. These infringements mainly come from some unscrupulous businesses or individuals who obtain the intellectual property rights of others through plagiarism, misappropriation, etc., and use them in their own products or services to obtain illegal benefits.
II. Methods for Complaining about E-commerce Infringement.
1.Complain to the e-commerce platform.
First of all, consumers can complain to their e-commerce platform. When making a complaint, you need to provide relevant evidence, such as purchase records, products**, infringement certificates, etc. At the same time, it is necessary to explain the infringement in detail, including the time of infringement, the method of infringement, the content of infringement, etc. The e-commerce platform will conduct an investigation in accordance with relevant regulations and give handling opinions. If the e-commerce platform is unable to solve the problem, the consumer can complain to the relevant authorities.
2.Lodge a complaint with the relevant authorities.
Consumers can complain to the State Administration for Industry and Commerce, the General Administration of Quality Supervision, Inspection and Quarantine and other departments. When making a complaint, you need to provide relevant evidence and materials, such as purchase invoices, products**, infringement certificates, etc. At the same time, it is necessary to explain the infringement in detail, including the time of infringement, the method of infringement, the content of infringement, etc. The complaint will be investigated and dealt with in accordance with the law.
3. Materials required for e-commerce infringement complaints.
1.Purchase invoices or proof of payment.
The purchase invoice or proof of payment is the proof that the consumer has purchased the product, and it is also the certificate that proves the transaction relationship between the consumer and the merchant. In the event of a complaint, a purchase invoice or proof of payment is required to prove that the consumer is the person who legally purchased the product.
2.Products** or promotional materials.
The product** or promotional materials are the vouchers that prove that the merchant sells the product, and also the voucher that proves whether the product advertised by the merchant is consistent with the product actually sold. When complaining, you need to provide product** or promotional materials to prove that the products sold by the merchant have quality problems or false advertising.
3.Proof of infringement.
Proof of infringement is a certificate that proves the existence of infringement by the merchant, such as patent certificate, trademark registration certificate, copyright certificate, etc. When making a complaint, it is necessary to provide proof of infringement to prove that the merchant has infringed on the rights and interests of consumers.
4.Other relevant materials.
In addition to the above materials, consumers also need to provide other relevant materials, such as a complaint letter, a copy of the ID card, etc. These materials are also important documents to prove the identity of the consumer and the circumstances of the complaint.
In short, e-commerce infringement is an immoral and illegal act, which not only infringes on the rights and interests of consumers, but also damages the reputation and interests of e-commerce enterprises. Consumers should actively protect their rights and interests, complain to e-commerce platforms and relevant departments, and provide relevant evidence and materials. At the same time, e-commerce platforms and relevant departments should also strengthen supervision and management to ensure that the legitimate rights and interests of consumers are not infringed.
Anti-counterfeiting company risk ** mode:
Enterprises entrust intellectual property anti-counterfeiting companies to fight counterfeiting, without charging any fees, advance the upfront costs needed to protect rights, and the enterprise sits and waits for the benefits, and at the same time the compensation is shared, as well as the effect of advertising infringement off the shelves!