With the continuous deepening of the linkage reform of "medical treatment, medicine and medical insurance", and the steady progress of a series of medical reform measures such as "zero difference rate, medical insurance cost control, hierarchical diagnosis and treatment, volume procurement, and dual channel", the outflow of hospital prescriptions has gradually accelerated. On the other hand, in the environment of strong supervision in the industry, innovative pharmaceutical companies have opened up the out-of-hospital market and taken the initiative to extend olive branches to hospitalside pharmacies that operate in compliance.
The prescription is available, the medicine is also available, and it is the turn of the rich and noble to the hospitalside pharmacies, but many hospitalside stores have been blocked out of the rich because they do not have DTP pharmacy qualifications. There are also some DTP pharmacies that miss the first-mover advantage due to the lack of professionalism in pharmaceutical services and the lack of cold chain logistics supervision.
DTP is the abbreviation of Direct to Patient in English, which translates to "Direct to Patient", and DTP Pharmacy is also known as a direct delivery platform for high-value new specialty drugs. After the patient receives the prescription in the hospital, the pharmacy will deliver the medicine to the door at the time and place specified by the patient or family according to the prescription, and care for and track the patient's medication progress, and provide professional services such as medication consultation.
Compared with ordinary pharmacies, DTP pharmacies emphasize "patient-centered" and pay more attention to professional full-cycle services. With the acceleration of prescription outflow, DTP pharmacies carry many expectations of pharmaceutical companies, patients, and hospitals, and can be said to be a very important ecological channel at present.
High expectations often go hand in hand with deep encouragement, and today's DTP pharmacies face many business challenges in terms of compliance operations, patient management, order fulfillment, pharmacy services, innovative payments, philanthropic assistance, etc., and urgently need to improve compliance and operational efficiency through a professional digital management system.
Yunuo has been deeply involved in the pharmaceutical industry for more than 20 years, has insight into the needs of the industry, and launched a professional DTP pharmacy solution on the basis of the original DTP pharmacy ERP management to help DTP pharmacy build a full-cycle service platform integrating "medicine, medicine, patient and insurance".
Solution BriefRelying on the professional pharmacist team of Qingdao Yunuo Network Information Co., Ltd., on the basis of professional pharmacy and drug knowledge base, the program helps the use of DTP products, and carries out integrated management in patients, prescriptions, orders, distribution, patient education, follow-up, drug gifts, analysis, etc., so as to realize the integration with member centers, ERP, cold chain hardware equipment, etc. End-to-end management provides strong support for enterprises to transform from commodity sales model to professional pharmaceutical service model, retain customers through professional capabilities, and build a customer trust system based on professional services.
Pain point analysis
Patient service is difficult.
It is difficult to follow up the patient's medication status;The professionalism of pharmacists' medication guidance, pharmaceutical consulting services, and knowledge richness are not high
Prescription docking is difficult.
It is difficult to connect the hospital system in various places, and there are many models of electronic prescription circulation platformsPrescriptions do not flow, and doctors and medicines do not separate;
It is difficult to communicate with multiple parties.
Pharmacies need to track and understand the patient's whole course of illness and medication in a timely manner, and share information with multiple parties
It is difficult to transfer medicines.
The whole process of drug traceability and cold chain drug distribution should be monitored, and the abnormal situation of the drug circulation process should be tracked and understood in a timely manner
The threshold for payment is high.
The high dependence of patients on new special drugs makes it difficult for ordinary patients' families to pay the high cost of drugs, and it is necessary to find ways to alleviate patients' payment difficulties and ensure patients' medication.
Business architecture diagram and key functions
Patient management. Support the query and maintenance of the patient's basic information and the patient's diagnosis, ** situation, medication records, medication assessment and intervention, medication health guidance, medication follow-up, medication consultation and other related information;Support accurate screening of different dimensions of patient attributes, return visit attributes, prescription attributes, and drug history attributesHelp DTP pharmacies achieve professional patient services and simplify the service process, improve service efficiency in patient service and drug purchase scenarios, increase the repurchase rate, and enhance patients' recognition of the company's brand
Prescription management. Support patient prescription file management, save the patient's prescription** and the content of the prescription record, and automatically synchronize the prescription drug information to the patient file after reviewInteractions of multiple drug ingredients in prescriptions, conflicts, usage and dosage exceeding pre-test reminders;Support prescription file to generate orders directly;
Order fulfillment management.
Support the copying of orders, and can directly push the POS pending order of Yunuo ERP;Support the simultaneous generation of prescription files and the generation of delivery notes and temporary storage notes in one orderSupport batch generation of delivery notes and selection of corresponding delivery personnel;Cold chain distribution records the location of temperature control equipment as well as temperature and humidity in real timeSupport the rental of equipment;
Staging management. Support orders to directly generate temporary deposit orders, and temporarily store some or all of the goods in the order in the pharmacyRetention management records, you can view the pickup time, pickup method, temporary storage quantity, pickup quantity and remaining quantity of the temporary storage order;
Return visit management. Support custom setting of the drug purchase and repurchase return visit trigger scheme and custom trigger script of the product, and set up professional service return visitors for professional return visitsEstablish a sound patient follow-up mechanism, conduct statistical analysis of customer information and feedback collected during return visits, and follow up customer needs in a timely mannerEnhance customer trust and reliance on pharmacies by providing personalized medication regimens and health guidance
Service management. Support the configuration of return visit of professional service personnel, when the new product triggers the task, you can choose, and the designated professional service personnel will pay a return visit after selectionSupport service specialists, service stores to change operations;Support different business scenarios such as return visits, activities, drug donation assistance and other service scenarios to set up SMS trigger services to better reach members
Event management. Support custom setting of general activities or lecture activities, members can actively register through the member assistant, or the store staff can register on behalf of customers;Support custom different channels to generate the corresponding *** for different channel publicity, as well as support background statistics viewing;Through different filter conditions, filter out the corresponding key invitation members, generate invitation tasks, and assign them to store staff
Report management. Support to view the establishment of DTP members, orders and sales, and prescription data statisticsSupport multiple dimensions of report data such as prescription hospital statistics, doctor statistics, store return visit statistics, store staff return visit statistics, drug return visit statistics, drug sales statistics, store sales statistics, store order statistics, etc.
Solution Advantages:
Comprehensive and integrated management of prescriptions and files.
It fully supports the electronic form of prescriptions and the unified management of patient prescriptionsSupport pre-detection of prescription multi-drug interactions, conflicts, usage and dosage excesses;Support the recording of the patient's medication history and follow up the service throughout the process
Manage the whole process of order and delivery.
Support one-click order generation for prescriptions;Support synchronous extraction of ERP batch, batch number, and traceability code;Support cold chain equipment management and real-time tracking of cold chain distribution temperature;Support staging pickup management;
Professional management of pharmacy services.
Relying on the Yunuo pharmacist team to build a professional pharmacy library, enterprises can cite it with one click;Provide a professional pharmacy knowledge Xi platform and material library for service specialists to learn Xi and patient education**;;
Statistical analysis of digital intelligence.
Support data statistics and analysis of different dimensions such as members, prescriptions, drugs, return visits, orders, and distribution, and support viewing the flow report of orders and drugs that manufacturers care about, so as to achieve accurate analysis of patients, drugs, orders, and service information, and provide data support for providing professional services
Innovative disbursement and philanthropic aid management.
DTP pharmacies are connected with medical insurance policies to realize the convenient services of medical insurance reimbursement and medical insurance drug purchase. Patients can enjoy preferential medical insurance reimbursement when purchasing prescription drugs at DTP pharmaciesDTP Pharmacy Charity Assistance aims to provide free pharmaceutical assistance to patients in need to better manage their condition and recover their health. At the same time, it can also convey the warmth and care of the society and promote the harmonious development of the society.