Mr. Zhou's friends have bought new energy vehicles and are full of praise for the driving experience. He heard that Mercedes-Benz's driving experience was particularly good, so he decided to buy a Mercedes-Benz new energy vehicle, the model is EQE350, with a landing price of more than 400,000 yuan. Mr. Zhou believes that buying a car should not only be practical, but also save face, so he chose a traditional luxury car brand like Mercedes-Benz.
When Mr. Zhou mentioned the news that he was about to own a Mercedes-Benz new energy vehicle, his friends expressed envy and looked forward to his appearance. In order to experience the charm of the new car, Mr. Zhou drove out for a walk with great interest, and he was surprised to find that the car accelerated very quickly, which was not inferior to traditional fuel vehicles in the same price range.
Can't wait, Mr. Zhou showed off his new car in the circle of friends. He shared the exterior of the vehicle, the interior, and the driving feel, which elicited enthusiastic comments and likes.
However, at an important gathering of relatives and friends one day, Mr. Zhou encountered an embarrassing incident. Just when he was picking up relatives twice, his car machine system suddenly crashed and could not be started. This means that the groom's in-laws will not be able to travel with him in this luxury car as expected. Although Mr. Zhou tried his best to explain the fault of the vehicle, he still felt extremely embarrassed and was speechless.
However, more unfortunate things are yet to come. On an occasion of having dinner with the leader, Mr. Zhou planned to drive the leader. However, the problem of the vehicle crashing again made Mr. Zhou a laughing stock for everyone again. This time he almost wanted to find a hole in the ground to get into.
In addition to frequent crashes, Mr. Zhou's new car also has many minor problems, such as the trunk cannot be opened, and the decorative plate of the rear seat belt often falls off. In the past two months, the new car has been sent to the 4S shop for repair more than ten times, and Mr. Zhou is no longer able to complain about it. His only thought was to get out of the car as soon as possible, because he was worried that if he suddenly broke down on the road, the consequences would be dire. After all, life is priceless.
In the face of Mr. Zhou's experience, Yan, the person in charge of the 4S store, also expressed deep sympathy. She said that the sudden crash of the vehicle system may be caused by a software failure, and the software needs to be upgraded and the system troubleshooting by a professional will be carried out. During this period, the 4S shop will provide a scooter for Mr. Zhou to use. As for the request to return the car and make a claim, it will be submitted in a timely manner and a response will be given within two days.
Faced with this statement, although Mr. Zhou's trust in the vehicle has fallen to the bottom, he still decided to wait a few more days. He didn't want to be in any awkward situations anymore.
Uncle Song's view: New energy vehicles are the future development trend and can contribute to the environment. Although Mr. Zhou encountered some problems when buying a Mercedes-Benz new energy vehicle, the solution of the 4S store seems to be more reasonable. Their willingness to provide a scooter and upgrade and troubleshoot the software system shows that they are responsible for their customers. Mr. Zhou was willing to wait a few more days for a solution, indicating that he was still willing to accept the car as long as the problem was solved.
Grandma Yang's point of view: When Mr. Zhou bought a Mercedes-Benz new energy car, he expected to get a practical and passable car, but he was very disappointed and embarrassed by the repeated failures of the vehicle. Although the 4S shop offered to solve the problem and provide a scooter, these problems caused great distress and trouble to Mr. Zhou. He could no longer tolerate the car's minor faults and frequent repairs, and was even more worried about his safety. He prefers to return the car and receive compensation to avoid possible dangers and embarrassing situations.
Based on this story, here's what lawyers recommend for vehicle quality issues.
1.According to the provisions of Article 24, Paragraph 1 of the Consumer Rights and Interests Protection of the People's Republic of China, consumers who find that they have quality problems after purchasing goods can choose to return, exchange or request compensation and repair.
2.According to Article 40 of the Product Quality Law of the People's Republic of China, if the goods provided by the automobile seller have quality problems, it shall be responsible for repairing, replacing or returning the goods, and compensate the purchaser for the losses suffered thereby.
3.According to Article 55 of the Contract Law of the People's Republic of China, if the performer of the contract fails to perform its obligations in accordance with the contract, it shall bear the liability for breach of contract.
4.According to Article 49 of the Consumer Rights and Interests Protection of the People's Republic of China, the goods sold by the seller shall comply with the mandatory standards of the state and provide the necessary security guarantees according to the actual needs of the goods.