On the evening of November 27, Didi's system malfunctioned, and the news instantly spread all over social platforms. From that moment on, Didi users waited on the side of the road, but did not enjoy the convenient taxi service;They began to pay high fees for the green orange vehicles that failed to lock. The failure of the Didi app lasted until the next day, and some users even said that they were late because they couldn't call a taxi or couldn't open Qingju, and some people missed the full attendance award because of this.
Didi's system glitch has caused public concernInternet companiesSystem stabilityof concerns. In the continuous apology, Didi disclosed the cause of the failure this time: the underlying systemSoftwareSomething went wrong, not a cyber attack. This failure has made industry experts start to think, the current oneInternet companiesWhether the stability of the system should be further strengthened.
After three consecutive apologies, Didi finally announced the cause of the failure. They said that immediately after the failure, their technical team launched an internal investigation. After a preliminary investigation, they found that the accident was caused by the underlying systemSoftwareThe fault is not caused by the "attack" as rumored on the Internet. Didi said that they will continue to conduct in-depth investigations and upgrades, make every effort to ensure the stability of services, and do their best to avoid similar accidents from happening again.
So, what is the reason for the DiDi underlying systemSoftwareWhat about the breakdown?360 speculated that there may have been programming errors, logic errors, or unhandled anomalies during the system update and upgrade process, as well as server failures, third-party service failures, etc. Ma Jihua, seniorTelecommunications industryAnalysts also said that there are three main reasons for this kind of problem: hardware failure, network transmission problem andSoftwareFault. Judging by Didi's statement, yesSoftwareFailures, i.e., bugs or accidents that occur during the design or operation process.
Didi's system failure has taught everyone a vivid lesson and sounded the alarm for large enterprises. As an Internet company that undertakes social public service functions, Didi's failure is not only a problem at the level of customer needs, but also involves all aspects of society. In this incident, many people were unable to commute to and from work on time, were late, and missed work. Didi's market share is so high that many users rely on its services, and if something goes down, it can leave those users at a loss. Therefore, applications such as Didi, which affect the convenience of people's lives, need to provide very stable services.
Ma Jihua believes that when enterprises can undertake the function of social public utility services, they should strengthen system construction and stability, and accept similaritiesCommunicationsCarriersThe same regulation. He pointed out that Didi is no longer just a commercial enterprise, but a socially responsible enterprise, and its responsibilities are also more significant, and social interests should be taken into account.
And this is also an important direction for Didi's future development. Ma Jihua believes that Didi is improvingSystem stabilityWe need to invest more in operations. Not only Didi, but in recent years, large companies including Alibaba and Tencent have encountered system problems one after another. This has raised a wake-up call to the society, and also made enterprises begin to reflect that when enterprises can undertake the function of social public utilities, they should strengthen system construction and stability, and at the same time accept supervision.
Didi's successive failures have aroused public concernInternet companiesSystem stabilityof concerns. This incident is not only a problem for Didi users, but also involves the interests of the public. As an Internet company that undertakes social public service functions, Didi's failure has sounded the alarm for large enterprises.
CurrentInternet companiesIn the process of development, more attention is paid to product innovation and business expansion, but the stability of the system is ignored. However, Didi's failure incident has made the industry begin to reflect on the fact that when enterprises can assume the function of social public utility services, they should strengthen system construction and stability, and at the same time accept corresponding supervision.
Didi's failure incident also made people seeInternet companiesSocial responsibility. These companies are no longer commercial enterprises, but enterprises related to the public interest. Therefore, they should be more considerate of the interests of society and do not hesitate to increase costs and investments in order to provide stable and reliable services.
In the future development,Internet companiesIt is necessary to pay attention to system construction and stability. Only in this way can we better serve users and create greater value. I believe that with the warning of Didi's incident, othersInternet companiesWe will also improve our own system, improve service quality, and provide users with more reliable and convenient services.