Everyone has a pastBanksThe experience of handling business, the time spent waiting in line is the most unacceptable for us. Sometimes it's just a small problem, but becauseBanksThe lack of windows has delayed us a lot of time and energy. A man in black in Changchun City, Jilin Province, was encounteredBanksWith only one window open, I finally couldn't bear it anymore and complained loudly. This scene was filmed and went viral on the Internet, and netizens expressed their support and resonance. This event makes us think deeply about whyBanksWill this question occur frequently?And how to solve it?
The irritability of the man in black is also representative of the many people who are waiting. They may be housewives with their children, and small traders have lost all their day's incomeBanksIn the hall, or office workers, who had planned to take a lunch break to do something, ended up spending the whole afternoon. These people areSocialpart of their time is just as valuable. YetBanksThe efficiency of the work is far from meeting everyone's needs, which requires us to think about how to improve this situation.
First of all,BanksAs a financial institution, its ultimate goal is to make a profit. AlthoughBanksThe benefits of window services are not huge, but they areBanksA shortcut to market other financial products. Like, waitBanksThe people who handle business at the window, whether it is an ID card, a passbook or other documents, have becomeBanksOpportunity to win over customers. BanksEmployees observe the needs of these people and the finances behind them, and then direct them to more lucrative financial products. Therefore, it can be saidBanksWindow service is notBanksThe most important link.
Secondly,BanksAnother challenge is cost savings. AlthoughBanksThere is still a certain scale in terms of hiring employees, but there are not many people who are really qualified for window services. BanksIn order to pursueProfitsMaximizing will tend to reduce the number of window workers. Opening multiple windows requires more human resources, whileBanksHowever, they are reluctant to increase their spending in this area. It is, so to speakBanksAn important reason for the lack of window services.
Now that we have identified the cause of the problem, we need to think about how to solve this dilemma. Here are a few possible onesSolution, I hope it can be rightBanksThe improvement of window service plays a certain guiding role.
(1) Increase the number of window service personnel
BanksAs a service-oriented industry, providing efficient and convenient services has always been its goal. Therefore,BanksConsider increasing the number of window service staff to meet the needs of more customers. Of course, this requiresBanksInvest in human resources, but that will also lead to moreCustomer satisfactionand long-termProfitsgrowth, forming a virtuous circle.
(2) Introduce self-service equipment
In addition to increasing human resources,BanksConsider also introducing self-service devices, such as:ATMs, self-service inquiry terminals, etc. These equipment can play a role in service assistance in the process of business handling, reduce the work pressure of window service personnel, and improve the overall work efficiency. Of course, it is necessary to make sure that the operation of the device is simple so that more people can be familiar with and use it.
(3) Strengthen staff training
BanksThe level of professionalism of the window service staffKimonoAttitude is influenceBanksAn important factor in productivity. Therefore,BanksThe training of window service personnel should be strengthened to improve their operational capabilitiesKimonoService quality. The training can include financial literacy, operational skills, and communication skills. By continuously improving the quality of employees,BanksIt can improve the overall service experience while improving work efficiency.
BanksInsufficient window services are a deep-seated problem that involves:BanksBusiness strategy, human resource management and other levels. Solving this problem requires the efforts and wisdom of all parties. ForBanksThey should be deeply aware of the importance of window service and take active measures to improve work efficiency and meet customer needs. For customers, we should also remain calm and rational, maintain a good attitude while waiting, and put forward reasonable suggestions and opinions.
Finally,BanksSolving the problem of window service requires collective wisdom and strength. Only throughBanksThe joint efforts between employees and customers can achieve a win-win situation. Let's work together for the betterSocialServe and struggle!