Deferring repayments is an option for many borrowers when they are having trouble repaying. If you are in such a situation and would like to apply for a deferral of repayment, then here are some steps and considerations to help you better communicate and negotiate with the relevant authorities.
Step 1: Contact customer service and transfer to the duty manager.
When you realize that you can't pay it back on time, the first step is customer service**. Once connected, directly indicate that your intention is to apply for an extension and that you are not able to repay it now. In communication with customer service, be calm and polite, and state your problem clearly.
The agent may have some solutions or suggestions, but if you have determined that you need to postpone, you can directly request a transfer to the duty manager. Because agents usually don't have the authority to extend your extension directly, you don't have to dwell with them for too long.
When communicating with the duty manager, also be direct about your situation and needs. The duty manager will usually understand your situation better and may be able to provide more specific assistance. If they can't extend it for you directly, you can ask them to be transferred to the negotiation department.
Step 2: Communicate with the negotiation department and explain the real situation.
Communication with the negotiating department is a crucial step in requesting an extension. When communicating with them, be clear about what you really are. This includes your income status, expenses, assets and liabilities, etc. At the same time, emphasize that you are truly unable to repay the loan right now, and that you have tried your best to raise funds but are still unable to repay on time.
The people in the negotiation department will usually come up with some solutions or suggestions based on your situation. They may ask you to provide some supporting evidence to support your claim. Be honest and transparent in this process, and do not withhold any information or provide false information.
Step 3: Prepare and submit relevant supporting materials.
When applying for a deferment of repayment, it is usually necessary to provide some supporting documents to support your application. These materials may include proof of hardship, proof of no income, etc. You can issue these certificates at places such as local village committees, neighborhood committees, and neighborhood offices.
When preparing these supporting materials, it is important to ensure their authenticity and validity. Do not provide false information or falsify supporting documents, as this may cause more serious damage to your credit history.
When submitting supporting documents, it is necessary to follow the requirements of the consultation department. They may give you an upload channel to upload your material. After submission, wait for a response within three business days. Don't be too anxious or worried while you wait. If the negotiating department needs more information about your situation or asks for more information, they will contact you.
Applying for an extension is a process that requires patience and communication. Be honest and transparent when communicating with agencies and consultation departments, and state your questions and needs clearly. At the same time, it is necessary to provide relevant supporting documents to support your application according to their requirements. If you encounter any difficulties or problems, you can seek legal assistance or seek professional advice.