When I opened the courier, all the 15 JJ20 concert hands were damaged, which disappointed and angry Ms. Ju, a long-awaited fan. Afterwards, she also found that the parcel had been repackaged during the delivery process. Why do things break?Why is the package packaging not the original when it arrives?In this regard, the customer service of YTO Express said that it was replaced because the original packaging was damaged. The lawyer said that the consent of the sender or receiver should be obtained before changing the packaging.
Incident: All 15 concert banners were destroyed.
In 2023, JJ Lin will hold a total of 15 JJ20 concerts across the country, each with an exclusive commemorative handpiece, as a loyal fan of JJ Lin for 20 years, although Ms. Ju, a citizen, cannot rush to the concert every time to attend the concert, she very much hopes to collect 15 commemorative handprints as a collection. "In order to give back to the fans, JJ Lin International Song Club has printed a limited edition of 900 sets of commemorative handpieces, which will be given away free of charge on a first-come, first-served basis. "Ms. Ju was fortunate enough to apply for a set of commemorative handpieces and has been excitedly looking forward to receiving them soon.
On December 18, Ms. Ju saw that the courier had arrived at the Dalian transit station of YTO Express, but there was no follow-up after that. On the 20th, she contacted YTO Express to urge. On the evening of the 21st, Ms. Ju finally got the long-awaited delivery, but after opening the delivery, she was furious. "Fifteen hand panels were all damaged, 14 of which were almost completely torn apart, and 1 was directly missing a part. "Ms. Ju said that she had thought that the hand might fold and wrinkle during the delivery process, but she never imagined that it would appear in front of her in a torn state.
Discovery: The courier was repackaged during delivery.
Ms. Ju said that when she got the delivery, the outer packaging was a gray-blue bag with the YTO logo printed on it, but she noticed that there was a layer of white substance between the express label attached to the bag and the bag, which did not look like it"Original", it seems to have been cut from other courier packaging and pasted on. She hurriedly contacted the singer club in Beijing to confirm and learned that the singer club used the white packaging when sending the express. "When the singers send the express delivery, they are specially packed according to the size of the hand, and the material of the handpiece is a very good quality cardboard, so it is almost impossible to accidentally damage it. "Ms. Ju suspected that the courier company had changed the packaging without permission during the delivery process, which had caused damage to the items.
Ms. Ju said that she did not spend money to buy these 15 commemorative handpieces, and the postage cost was only 15 yuan, but their commemorative significance is difficult to measure in value for a loyal fan. "I don't want 5 times or 10 times the freight compensation from the courier company, I just hope to get back a complete set of commemorative handpieces. "Ms. Ju said.
On December 22, the reporter found the same set of commemorative handprints on the online trading platform, which was 200 yuan per set.
Response: YTO customer service said that it was replaced because the packaging was damaged.
The reporter immediately contacted the customer service staff of YTO Express, and the customer service staff said that they had contacted Ms. Ju and were negotiating. As for the reason why the express packaging was replaced, the customer service staff said that the outer packaging was damaged when the express was sent to Dalian for transit, so it was replaced. When asked why the sender or recipient was not contacted to explain the situation before the replacement, the other party said"The sender's and recipient's information is confidential and cannot be retrieved by the broker. "
The customer service staff said that the situation has been reported, and it is ready to check the express delivery process by accessing video footage and other methods to find out the cause of the damage to the express items as much as possible. At the same time, we will actively negotiate solutions with Ms. Ju and try our best to meet her reasonable demands.
Lawyer's statement. The sender's or recipient's consent should be obtained before changing the packaging.
So, is it reasonable for the courier company to change the packaging of the courier without the permission of the sender or recipient?The reporter interviewed on this issue"The national popularization of law is a good example for the people", Wang Jinhai of Beijing Yingke (Dalian) Law Firm. Wang Jinhai said that the express package may involve relevant privacy, and the express company may infringe on the legitimate rights and interests of others if it changes the packaging without the consent of the sender or recipient, which is a violation. According to the relevant provisions of the "Postal Law", if the fraudulent collection, unauthorized opening, concealment, destruction or illegal inspection of other people's mail and express mail does not constitute a crime, it shall be punished by public security administration in accordance with the law. If the circumstances are serious enough to constitute a crime, the relevant perpetrator shall also bear criminal responsibility.
Wang Jinhai said that the original packaging of the express delivery in the delivery process is the responsibility of the express company, and the damage to the packaging may also lead to problems with the internal items, so the express company should not continue to ship after changing the packaging without authorization, but should take the initiative to contact the sender or recipient to explain the situation and negotiate to deal with it. At the same time, if the items in the package are damaged during the delivery process, the courier company should also actively deal with it.
Lawyer's statement. The courier compensates the consumer 500 yuan.
On December 22, the evening of the reporter's interview, Ms. Ju informed the reporter that YTO had contacted her and offered to compensate her for the same set of 15 hand banners.
On the 23rd, Ms. Ju contacted the reporter again and said that because YTO could not buy the same items, the two parties reached an agreement on a financial compensation of 500 yuan, and she had received compensation. "Thanks to the Peninsula Morning News for intervening so that the problem was solved quickly!"Ms. Ju said happily.
Peninsula Morning News, 39 degrees ** reporter Bi Chonglai text.