Do I need to be approved by the employees of the enterprise for session archiving?One of the top concerns for many people when they first learned about this feature, and today, I'm going to answer that question in detail.
The answer is: once the session archiving function of WeCom is activated, it does not need to be approved by the employee. This is because session archiving is done by archiving employees through the WeCom backend settings, rather than relying on the individual consent of employees. In the session archiving settings of WeCom backend, the administrator can specify the employees who need to be archived, and once activated, all the communication information of these employees will be fully recorded and archived.
It is important to note that employees who are designated as archival employees are in the knowing. Whenever these employees log in to WeCom, they will receive a pop-up reminder clearly informing them that their account has been set as an archived account. This also reflects the legitimacy and transparency of session archiving. Once an employee is set up as an archived account, they can view their conversation chat history through WeCom's session archiving system. This not only helps to monitor the communication between employees and customers for sensitive information, but also allows the business to dig deeper into the needs and ideas of customers, so that the business can find more value in the conversation.
With Qixiaocode's session archiving system, management can get a more complete picture of the communication between employees and customers. Not only does this help ensure your company's information security and regulatory compliance, but it also helps improve the quality of customer service. By monitoring session recordings, companies can identify and address potential issues in a timely manner, while also being able to better understand customer needs and provide better support for business decision-making.